Multisite Reception & Reservation Manager

Job Description

1. GUEST EXPERIENCE & BRAND STANDARDS

• Act as a brand ambassador for Paris Society, promoting a positive image internally and externally

• Ensure the highest level of guest welcome and experience across all venues

• Guarantee strict adherence to Paris Society service standards

• Supervise and optimize guest journey: - Physical welcome - - Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion

• Ensure consistency and excellence across all 5 points of sale

2. RESERVATION & TOOLS MANAGEMENT

• Oversee and optimize reservation systems across all venues

• Ensure perfect mastery and daily use of SevenRooms (mandatory)

• Supervise: - Booking flows - - Table allocation strategies Guest database quality

• Support teams in managing complex requests and high-demand services

• Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences)

• Ensure proper handling of emails, calls, and digital guest interactions

3. TEAM MANAGEMENT & LEADERSHIP

• Manage, lead and develop host and hostess teams across both venues

• Act as a strong leader, ensuring team alignment with Paris Society standards

• Oversee recruitment, onboarding, and training of hostess teams • Create and manage team schedules in line with business activity

• Train teams on service excellence, guest experience, and tools (SevenRooms)

• Identify high-potential profiles and support internal growth

• Foster a positive, motivating, and high-performance team environment

• Ensure continuity of operations by being able to step in on any position if needed

4. OPERATIONS & MULTI-SITE COORDINATION

• Ensure smooth daily operations across both venues

• Adapt organization according to activity levels and events

• Maintain strong coordination between the 5 venues

• Ensure consistency in processes, communication, and execution

• Be present on the floor during peak times and high-demand services

• Anticipate operational challenges and implement solutions proactively

5. REPORTING & CROSS-FUNCTIONAL COLLABORATION

• Report directly to the Multi-Site Operations Director on: - Performance - - Operational issues Team management

• Act as a key relay between venues and Paris head office

• Collaborate closely with: - Operations teams - - Events teams Marketing teams

• Ensure proper communication and information flow across all stakeholders

• Contribute to continuous improvement of processes and tools

This list is not exhaustive and may be updated through the year.

Qualifications

Skills

• Proven experience as Head Hostess or similar role in premium hospitality

• Strong experience in multi-site or high-volume environments

• Perfect knowledge of Paris Society standards  

• Excellent command of SevenRooms and reservation management tools 

• Strong understanding of guest experience and luxury service codes

Interpersonal skills

• Strong leadership and team management skills

• Excellent communication and interpersonal skills • Highly organized with strong attention to detail

• Ability to work under pressure in fast-paced environments

• Proactive mindset with strong anticipation and problem-solving skills • Ability to anticipate needs, adaptability and service-oriented attitude

Additional Information

What's in it for you..

• Competitive salary including TRONC
• up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.