About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

What You’ll Need

The SimpliSafe CX Analytics team is looking for a Senior Analyst to support the rapidly growing and evolving Agent-sales channel - a key strategic priority for SimpliSafe’s future growth. In this role you will have the opportunity to influence the strategy of a team of 80 agents that is looking to transform the way that it works, and empower agents via multiple communication channels to drive new customer acquisition for the business.

This is a unique opportunity to own the full lifecycle of data analysis, reporting, and strategic partnership with Operational leadership. You will collaborate across the organization with other analysts, engineers, and operational leaders to understand and leverage existing data sources, develop new data sources, and conduct cross-functional analysis. Your work will have a direct impact on Sales performance and the company’s overall business success. Your responsibilities will include:

• Organize and mine large datasets from disparate sources to find drivers of sales performance at both the channel and agent level, identifying optimization opportunities
• Lead analytics efforts and drive creation of standardized KPIs, reports, and executive dashboards (familiarity with Tableau a plus)
• Lead the development of measurement frameworks for pilots and experimentation within the channel to advise on the success of tactics
• Own the analysis and reporting efforts around agent’s lead-pipeline success
• Connect TeleSales and eCommerce data to look holistically at the path to purchase
• Analysis on longer term customer success post-sale to optimize to healthy subscriber growth

What You’ll Need

• BS in a quantitative field or equivalent experience (Computer Science, Statistics, Mathematics, Operations Research, Mechanical Engineering, Physics or related field) 
• 5+ years of equivalent experience or Masters +3 years 
• Strong technical skills, including experience with query and data visualization tools. SQL and Excel are core requirements, with experience in Tableau or programming languages (Python, R, etc) a plus
• Strong analytical and creative problem-solving skills
• Extreme attention to detail but with the ability to work collaboratively in a dynamic, cross-functional environment
• Excellent communication skills with the ability to synthesize concepts for non-technical audiences and effectively engage partners across all levels of the company 
• Ability to work independently and collaboratively. Going beyond the question asked to proactively understand the question behind the question and create/structure your own analysis plan
• Experience supporting sales operations is a plus

If based in VA, must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar. 
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].