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Software Training Consultant I
Posted on 3/15/2023
Remote • United States
Experience Level
Desired Skills
  • Ability to manage large projects and processes independently with limited supervision
  • Recognized subject matter expert of applicable work area
  • Ability to situationally adapt and understand new technology/processes as per business and partner requirements
  • Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
  • Strong presentation skills
  • Strong communication skills, both written and verbal
  • Strong analytical and problem-solving skills, with ability to synthesize information for technical and non-technical audiences
  • Ability to work constructively and independently in a fast paced, multi-tasking environment
  • Ability to interact positively and openly with peers, leadership, and external business contacts
  • Bachelor's degree in related field or equivalent business experience
  • 6+ years of relevant experience
  • Onsite/Hybrid/Remote depending on location
  • 0-10% travel may be required
  • Provides support to the Technical Training teams, with a high attention to detail
  • Researches, analyzes, and documents findings
  • May coach, review, and/or delegate work to other team members
  • Handles the releases and features of platforms that are used to update appropriate educational assets and documentation
  • Prepares and delivers content in office and at partner-facing events
  • Creates and presents informative, interactive webinars for internal and external resources
  • Assists in documentation content creation when necessary
  • Collaborates with the education team to create asynchronous assets (eLearning materials, how-to videos, blueprints, etc.) to facilitate partner learning
  • Resolves or coordinates the resolution of complex problems in a flexible and logical manner
  • Synthesizes information from partners and colleagues effectively to make timely decisions and recommendations

501-1,000 employees

Software solutions for TSPs
Company Core Values
  • Drive partner success
  • Innovate everywhere
  • Make a difference
  • Perform as a team
  • Take pride in our work
  • Own the outcome