Full-Time

Customer Support Analyst I

Posted on 2/20/2025

Harris Computer

Harris Computer

1,001-5,000 employees

Mission-critical software solutions provider

No salary listed

Entry, Junior

Georgia, USA

Category
Customer Support
Customer Success & Support
Required Skills
Java
Requirements
  • A.S Degree or higher in a related field preferred
  • Hospital, clinical, or hospital ancillary applications experience preferred
  • Previous software help desk experience preferred
  • Strong computer skills: programming background, knowledge of AS/400, Java, Windows Administration, SQL Administration and Network Administration a plus
  • Excellent written, proofreading, and verbal communication skills
  • Must be detail oriented, organized, and have the ability to multitask
  • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
  • Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situations
  • Ability to retain and protect confidential material
  • Criminal and MVR backgrounds meet our company hiring criteria
Responsibilities
  • Provide professional phone and email support to MEDHOST customers
  • Responsible for assessing the customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issues or business need
  • Responsible for accurately logging call information into the MEDHOST call tracking system
  • Responsible for retaining ownership of cases with frequent follow up on current updates through resolution
  • Research open cases thoroughly and quickly move toward accurate resolution
  • Develop a thorough working knowledge of MEDHOST applications, platforms and operating systems utilized
  • Required to learn various software utilities and develop knowledge of MEDHOST programming languages
  • Attend and participate in MEDHOST or other job-related training courses while maintaining daily department goals
  • Participation as a Customer beta representative to assist Customers with version upgrades issues toward resolution and provide explanation or assistance with new software changes
  • Must have ability to work a flexible schedule and overtime hours, including nights, weekends, and holidays
  • Any other duties as deemed necessary to provide quality service to the MEDHOST client base

Harris develops software solutions that are essential for various sectors including Public Sector, Healthcare, Utilities, and Private Sector. Their products are designed to support critical operations and improve efficiency in these industries. Harris's software works by integrating with existing systems to streamline processes, manage data, and enhance service delivery. What sets Harris apart from its competitors is its focus on mission-critical applications tailored to the specific needs of each sector, ensuring reliability and performance. The company's goal is to provide effective software solutions that help organizations operate more efficiently and effectively.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Ottawa, Canada

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for eRecording solutions boosts Harris's market opportunities.
  • Healthcare IT interest aligns with Harris's recent acquisitions, promising increased revenue.
  • Harris's acquisition of Modyo enhances its position in Latin America's digital market.

What critics are saying

  • Increased competition in eRecording could challenge Harris's market share.
  • Diverse acquisitions may lead to integration challenges and dilute operational focus.
  • Expansion into new regions may expose Harris to unfamiliar regulatory environments.

What makes Harris Computer unique

  • Harris offers mission-critical software solutions across multiple sectors globally.
  • The company is a subsidiary of Constellation Software, enhancing its financial stability.
  • Harris's strategic acquisitions expand its portfolio in healthcare, insurance, and e-commerce.

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Benefits

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Company News

Massachusetts Newswire
Jan 14th, 2025
Hopdox Enters Into A Joint Erecording Services Agreement With Harris Recording Solutions

ALPINE, Utah /Massachusetts Newswire – National News/ — Hopdox, the leading innovator in eRecording, is excited to announce that it has entered a joint eRecording services agreement with Harris Recording Solutions to integrate Hopdox’s cutting-edge eRecording platform with Harris Recording Solutions’ land record management systems. This collaboration marks a major milestone in delivering more efficient, modern recording capabilities to counties nationwide.As a result of this agreement, Hopdox has successfully integrated with Clark County, Nevada, one of the largest recording jurisdictions in the nation who has been eRecording since 2007.“Hopdox is committed to making eRecording simply better for counties and their partners across the country,” said Paul Clifford, Founder of Hopdox. “By integrating with Harris Recording Solutions’ trusted land records systems, we’re able to enhance efficiency and provide document submitters in counties like Clark County, Nevada, with technology that saves time and simplifies workflows. This partnership represents an exciting first step in our partnership and we look forward to our mission to streamline recording processes nationwide.”Harris Recording Solutions, a leader in land records software, expressed equal enthusiasm for the collaboration.“We are pleased to partner with Hopdox to provide a seamless eRecording experience for counties using our land record systems,” said Angela Keeton, Executive Vice President, Harris Recording Solutions. “Our goal is to continually empower counties with technology that meets today’s needs, and integrating with a forward-thinking eRecording provider like Hopdox helps us achieve that.”This agreement underscores Hopdox’s continued dedication to enhancing eRecording experiences through advanced technology, unmatched customer support, and a people-first approach.About Hopdox:Hopdox, the leading innovator in eRecording, was founded in 2024 with the sole focus to provide the best eRecording technology to enhance the work lives of settlement agents and county employees nationwide. Hopdox believes that technology should provide the most efficient process possible to give everyone involved a little more time back in their lives to do what matters most to them

California News Wire
Jan 14th, 2025
Hopdox Enters Into A Joint Erecording Services Agreement With Harris Recording Solutions To Bring Seamless Erecording To Counties Nationwide | National News

ALPINE, Utah /California Newswire – National News/ — Hopdox, the leading innovator in eRecording, is excited to announce that it has entered a joint eRecording services agreement with Harris Recording Solutions to integrate Hopdox’s cutting-edge eRecording platform with Harris Recording Solutions’ land record management systems. This collaboration marks a major milestone in delivering more efficient, modern recording capabilities to counties nationwide.As a result of this agreement, Hopdox has successfully integrated with Clark County, Nevada, one of the largest recording jurisdictions in the nation who has been eRecording since 2007.“Hopdox is committed to making eRecording simply better for counties and their partners across the country,” said Paul Clifford, Founder of Hopdox. “By integrating with Harris Recording Solutions’ trusted land records systems, we’re able to enhance efficiency and provide document submitters in counties like Clark County, Nevada, with technology that saves time and simplifies workflows. This partnership represents an exciting first step in our partnership and we look forward to our mission to streamline recording processes nationwide.”Harris Recording Solutions, a leader in land records software, expressed equal enthusiasm for the collaboration.“We are pleased to partner with Hopdox to provide a seamless eRecording experience for counties using our land record systems,” said Angela Keeton, Executive Vice President, Harris Recording Solutions. “Our goal is to continually empower counties with technology that meets today’s needs, and integrating with a forward-thinking eRecording provider like Hopdox helps us achieve that.”This agreement underscores Hopdox’s continued dedication to enhancing eRecording experiences through advanced technology, unmatched customer support, and a people-first approach.About Hopdox:Hopdox, the leading innovator in eRecording, was founded in 2024 with the sole focus to provide the best eRecording technology to enhance the work lives of settlement agents and county employees nationwide. Hopdox believes that technology should provide the most efficient process possible to give everyone involved a little more time back in their lives to do what matters most to them

Harris Computer
Nov 29th, 2024
News

Ottawa, ON / Tel Aviv, Israel, March 8, 2022 – Harris, a global vertical market software provider, has acquired 2Team Computers Ltd. (2Team), an insurance software provider. This acquisition marks Harris’ first acquisition in the insurance sector and its second acquisition in Israel.

Firmenpresse
Nov 20th, 2024
Harris acquires pharmacy software provider DataPharm

Harris, a global provider of industry software, has acquired DataPharm Network EDV-Dienstleistungs GmbH and its subsidiary PharmaTax GmbH, expanding its portfolio in the D-A-CH region. This acquisition enhances Harris's presence in the healthcare sector and supports its global growth strategy. DataPharm offers a range of pharmacy software solutions, serving 114 automated pharmacies in Austria. Dr. Guido Moritz highlights the strategic value of this acquisition for Harris's healthcare portfolio.

The Dead Pixels Society
Aug 2nd, 2024
Harris Computer Corp. buys Dakis Decision Systems – The Dead Pixels Society

Harris Computer Corp., a global leader in software solutions, announced the acquisition of Dakis Decision Systems, Inc. and its e-commerce platform. Terms were not disclosed. dakis offers e-commerce…

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