Solutions Consultant

What Success Will Look Like:

• Drive customer outcomes that lead to successful renewals and expansions by aligning use case delivery with business goals and demonstrating ongoing value.
• Lead onboarding and discovery to understand customer goals, map use cases, and drive time-to-value.
• Train and enable users across roles—from engineering to executive—to build lasting platform expertise , trust and stickiness. This should lead to building customer champion.
• Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes for about 15+ accounts. 
• Collaborate with cross functional teams such as Account management, Integration and Validation team to complete customer deliverables . 
• Collaborate with Product, and Engineering to close feedback loops and influence roadmaps. 
• Leverage product analytics, observability metrics, and customer data to surface insights that drive growth and retention.
• Actively identify expansion/up-sell opportunities by understanding product usage trends and customer pain points. 
• Produce RCA reports, QBRs, and best practices documentation that reinforce Conviva’s value proposition. 
• Take steps to ensure customer is using all the products and services they are contracted for to ensure value realization. 

Who You Are & What You've Done:

• 3-5 years in a customer-facing, technical consulting, technical account management, customer success , Professional service or solutions engineering role in a SaaS environment.
• Experience working with analytics platforms such as NPAW, MUX, Amplitude, Mixpanel, Quantum Metric, Content Square or Adobe Analytics
• Background in media streaming, video QoE or eCommerce platforms. 
• Strong communication and relationship-building skills—you know how to engage stakeholders at all levels.
• Demonstrated success in helping customers turn data into action, ideally in a product-led analytics or observability context.
• A flexible, organized, and adaptable learner with a strong capacity for mastering new technologies and products.
• Passion for Customer success, teaching, problem-solving, and continuous learning.
• Approximately 20% travel required, based on business needs. 

Bonus Points: 

• Experience with scripting (e.g., Python, JS) , building solutions using REST APIs. 
• Hands-on experience with statistical methods, SQL, or data visualization.
• Familiarity with A/B testing frameworks or digital optimization tools. 

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com