Customer Service Representative - Insurance
Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
$21 per hour starting pay.
Additional $1/per hour for English/Spanish bilingual fluency.
Must reside within 80 miles of 5700 Brecksville Road, Independence, OH 44131.
Training is 100% remote and approximately 4 – 5 months. Training hours are Monday-Friday between the hours of 10:00am-8:00pm and some Saturdays from 10:15am - 7:00pm. If training occurs on a Saturday, a weekday off will be provided.
Post training schedule is 100% remote working Monday – Friday 12:15pm - 9:00pm and every Saturday, 10:15am - 7:00pm with one weekday off per week.
Comprehensive benefits package.
What You’ll Do
Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
Deliver personalized, proactive solutions and recommend valuable products and services.
Engage with members using strong communication and a friendly, problem-solving mindset.
Think quickly and critically to resolve issues—this is not a scripted environment.
Navigate multiple systems and tools while actively listening and multitasking.
Maintain a positive, can-do attitude in a fast-paced and evolving environment.
Participate in ongoing coaching and development to continually enhance your performance.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You’ll Need
Prior customer service experience (recent call center experience preferred).
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening).
Ability to multitask and navigate computer systems in real time.
A flexible, “can-do” mindset and willingness to adapt to change.
High school diploma or GED.
Ability to pass a background check and drug screening.
Must reside within 80 miles of 5700 Brecksville Road, Independence, OH 44131.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
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