Salesforce Business Analyst

Job Description

This person will be doing everything from gathering requirements & understanding what the business needs on the front-end, through configurations. Needs to be able to understand what they do in laymen terms.

-Strong communication is a MUST. (Will be working with business executives).

-Needs to be technical enough to do configurations 

-Should know Salesforce best practices, business processes, work flows, etc. 

-Agile/Scrum experience required 

 Responsilities:-

 Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis, and task and workflow analysis

· Configure solutions within Salesforce

· Proactively communicate and collaborate with clients and technical teams to prioritize requirements, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes

· Create and revise analysis artifacts and deliverables as needed such as business requirements, functional requirements, use cases, business rules, and business process models

· Successfully engage in multiple, simultaneous initiatives

· Work independently with clients to define concepts as per direction of project managers

· Drive and challenge business units on their assumptions and how they will successfully execute their plans

· Assist in data transformations, data migration mappings, and the creation of bulk data upload routines

· Perform testing of application development as well as validating deployed changes

Qualifications

Requirements

· Minimum of five years of experience testing, documenting, and supporting CRM, preferably in a multi-tier environment

· Strong facilitation skills to elicit requirements from various personalities across organization boundaries, including senior executives

· Process-driven analysis skills and background in various requirement discovery methods

· Full lifecycle experience on multiple projects, from requirements gathering through functional specifications/design, quality assurance, user acceptance testing, and deployment validation

· Proven experience in driving consensus across multiple stakeholders

· Strong verbal and written communication skills to work with clients, team members, and management

· Ability to analyze and document complex business processes

· Bachelor’s or higher in business, computer science, or related field, or equivalent relevant work experience, depending on position level

Additional Information

If you are interested for the same,

You can reach me @ 510-254-3300 & ext. no. 183