Full-Time
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The Dime Bank
Provides personal and business banking services
No salary listed
Dunmore, PA, USA
In Person
 Finance & Banking (1) |
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- A high school diploma or equivalent; college education in related field preferred but not required.
- One or more years of experience in a professional customer service/cash handling and/or financial services environment.
- The Universal Banker is a multi-layer position that is responsible for providing prompt, courteous service to customers and prospective customers by providing value-added insight during teller transactions, new deposit account opening, consumer loan processes and other financial service interactions.
- A UB maintains frequent customer contact and through the consultative approach strives to retain customers, deepen relationships and generate new business.
- The Universal Banker supports a team environment between branches and partners within specialty departments to enhance the customer experience and differentiate The Dime Bank in our markets.
- Take ownership and manage the training and mentorship requirement through completion for your level of the Universal Banker Curriculum/Development Program.
- Adhere to all curriculum learned within your UB competency level relative to associated procedures, policies, regulations and compliance.
- Learn and demonstrate proficiency with skills in system platforms necessary to fulfill customer needs within your UB competency level;
- Hone your proficiency using the consultative approach to enhance the customer experience by sharing the benefits and features of all applicable Dime Bank products and services with current and prospective customers within your UB competency level.
- Make timely referrals and introductions to team members for more complex needs and/or products.
- Acts as a resource and mentor to less experienced Universal Bankers.
- Upon manager recommendation and customarily as required with the Universal Banker III duties, register with the Nationwide Mortgage Licensing System & Registry (NMLS) prior to performing any duties of a Mortgage Loan Originator (MLO) as needed to originate loans secured by a first mortgage.
- Perform other operational duties as delegated by Branch Manager.
- Take needed course work and execute the duties of a Notary Public as approved and required.
- Promote a good image of the bank in the community by volunteering for civic and community activities as an individual and as part of a team.
- Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
- Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
- Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
- Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
- Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
- None specified in the posting.
A community bank that provides personal and business banking services, including checking and savings accounts, and certificates of deposit (CDs). It uses a mix of in-person customer service and digital options like online and mobile banking to serve local individuals and businesses. Revenue comes from interest rate spreads on loans and deposits plus service fees. The bank emphasizes local economic growth and security, highlighted by adopting a .bank domain to enhance digital banking safety. Compared with larger banks, it differentiates itself through a strong local focus, personalized service, and a combination of traditional and digital banking experiences. The goal is to support community growth by offering dependable financial services to residents and local businesses while maintaining secure digital banking choices.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Honesdale, Pennsylvania
Founded
N/A
Simplify's Take
What believers are saying
- Loan portfolio grew $61.6M YoY, outpacing deposit growth, indicating strong regional business demand.
- Q1 2026 net income rose $1.6M YoY to $4.8M with assets reaching $1.1B.
- Community development initiatives like PEEC donation build customer loyalty and brand differentiation.
What critics are saying
- Domain confusion with Dime Community Bank and Dime Bank CT/RI diverts customer traffic.
- Aggressive loan growth to $845.6M exposes bank to credit losses during regional recession.
- Larger competitors with superior digital tools capture market share from tech-savvy depositors.
What makes The Dime Bank unique
- Community-focused bank serving Lackawanna, Pike, Wayne counties with nine local branches.
- Early adopter of .bank domain extension for enhanced digital security and fraud prevention.
- Strong dividend growth signals confidence in loan portfolio quality and asset management.
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Benefits
Professional Development Budget
Company News
DINGMANS FERRY, PA - The Dime Bank announced a $9,000 donation to the Pocono Environmental Education Center (PEEC) through the PA Department of Community and Economic Development's Educational Improvement Tax Credit.