Field Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

As a Field Service Technician, you are responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines. 

This is a highly travel-intensive position requiring extensive nationwide travel to customer locations across the United States. Success in this role requires the ability and willingness to spend significant time traveling and working at customer sites. Candidates seeking limited travel should carefully consider this requirement before applying. Comprehensive travel accommodations, lodging, and per diem are provided.

CORE RESPONSIBILITIES

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
• Displays clear understanding of sense of urgency and care in their own area of responsibility.
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Plans and prepares site work for larger project team and manages related subcontractors at site.
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Works with Site Manager and Sr. Field Service Technicians to identify improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility.
• Troubleshoots equipment/systems/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future, escalating through Site Manager as needed.
• Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support.
• Assist customer with spare parts ordering, issues resolution, and provisioning.
• Perform collateral duties as assigned to meet business needs as they relate to HSE, Quality, Integrity, etc.
• Perform duties in Power Delivery, Medium & Low Voltage Electrification and Control Systems, etc.
• Maintain documentation on assignments, complete reports, and test reports, understanding and utilizing job related software at completion of each assignment.
• Ability and willingness to travel 90-100% of the time throughout the United States.
• This will include long-term assignments requiring consecutive weeks of travel.
• Promptly book travel arrangements upon receipt of assignments.
• Always wear personal protective equipment/uniforms.

LICENSE TO OPERATE / CORE VALUES

• Preserve ABB’s Safety Culture on every aspect and as first priority, in the field and always keeping an eye on co-workers.
• Leads Health, Safety, and Environment (HSE) activities at site.
• Reports unsafe practices and incidents.
• Applies safety rules and safe practices as well as environmental responsibilities.

In this role, you bring:

• Theoretical experience in all aspects of electrical design.
• High school diploma/GED with 5 years of hands-on electrical/electronics engineering experience; OR associate degree/trade certification with 3 years of experience; OR bachelor’s degree with 3 years of experience; OR high school diploma/GED with 3 years of equivalent work or military experience servicing critical power equipment.
• Must be knowledgeable of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National).
• Proven analytical and quality improvement ability.
• Able to work with all levels of maintenance, engineering, and management.
• Knowledge of Microsoft suite of products, Google suite of products (Sheets, Docs, Drive, and Slides), project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Ability to communicate effectively to both external customers, vendors and other partners, as well as internal stakeholders, written and verbally
• Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition, ABB AC500 PLC and Automation Builder software, CP600 HMI and Panelbuilder software, and/or well as Zenon for HMIs and Cimplicity software, Woodward Easygen and LSS, Computer networking skills, wire shark and IED scout, relay testing and configuration experience (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), and RTAC configuration.
• Must be fluent both written and conversational in the English Language.
• Currently authorized to work and live in the US

Why ABB? What's in it for you:

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. This role earns between $35/hr. and $50/hr. plus overtime and double time opportunities.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. 
• Up to 15 paid vacation days

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.