Full-Time

Site Reliability Engineer

Noc

Confirmed live in the last 24 hours

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing solutions for small businesses

Consumer Software

Compensation Overview

$80k - $96kAnnually

+ Commission + Bonus

Senior

Waltham, MA, USA

Hybrid position requires in-office presence in Waltham, MA.

Category
DevOps & Infrastructure
Site Reliability Engineering
Required Skills
Kubernetes
Puppet
MySQL
JIRA
Jenkins
Ansible
Splunk
Linux/Unix
Requirements
  • 5+ years of experience working in a SaaS and Cloud environment
  • Linux scripting to automate routine tasks and improve operational efficiency is required
  • Experience with database systems like MySQL and DB2 is required to be successful in this role
  • Experience as a Linux (CentOS / RHEL) administrator is a must
  • Understanding of running change management procedures, experience running change management meetings, and enforce safe and compliant changes to production environments
  • Administration of Kubernetes clusters, including management of applications using ArgoCD
  • Deep knowledge of on-call responsibilities and awareness of time management. Include maintaining On-call management tools such as xMatters software
  • Experience with managing deployments using Jenkins
  • Prior experience with monitoring tools including New Relic, Splunk and Nagios
  • Experience with log aggregation tools like Splunk, Loki or Grafana
  • Successful experience troubleshooting and debugging web applications across the entire stack (i.e. the application layer, the database layer, the OS)
  • Production MySQL experience: replication, performance tuning, query optimization
  • You should have familiarity with Ansible or other configuration management tools like Puppet
Responsibilities
  • Monitor, maintain, and manage applications on CentOS servers, ensuring high availability and performance
  • Conduct routine tasks for system and application maintenance. Follow SOP's to correct/prevent issues
  • Respond to and manage running incidents, including running post-mortem meetings, performing root cause analysis, and ensuring timely resolution
  • Monitor production systems, applications, and overall performance
  • Using tools to detect abnormal behaviors in the software and, more importantly, collect information that helps developers understand what causes the problem
  • Conduct security checks
  • Run meetings with our business partners following in-place processes and procedures
  • Writing, updating and maintaining policy and procedure documents
  • Write scripts or code as necessary to develop tools and/or services in order to support the product
  • Learn from Post Mortems and prevent new incidents from occurring
  • Performing admin work on various tools and applications such as JIRA and New Relic
  • Maintain Service-level objectives, specific and quantifiable goals related to maintaining the parameters set for our 'Golden Metrics'

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to even the smallest organizations. The company's goal is to empower clients to grow their businesses through effective marketing while ensuring a stable revenue stream for itself.

Company Stage

N/A

Total Funding

$420.8M

Headquarters

Waltham, Massachusetts

Founded

1995

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent appointment of new executives and a Chief Marketing Officer indicates a strong focus on growth and strategic leadership.
  • Innovations like AI-powered Campaign Planning and BrandKit demonstrate Constant Contact's commitment to leveraging advanced technologies to simplify marketing for small businesses.
  • Partnerships with companies like Square and HostGator expand Constant Contact's ecosystem, potentially increasing its user base and market reach.

What critics are saying

  • The digital marketing space is highly competitive, with major players like Mailchimp introducing advanced AI tools that could overshadow Constant Contact's offerings.
  • Frequent changes in executive leadership, such as the recent appointments in APAC, could lead to strategic misalignments and operational disruptions.

What makes Constant Contact unique

  • Constant Contact's focus on small businesses and nonprofits allows it to tailor its digital marketing tools to the unique needs of these clients, unlike broader marketing platforms.
  • The subscription-based model with various pricing tiers makes their services accessible to even the smallest businesses, providing a competitive edge over more expensive solutions.
  • Integration with over 300 apps, including popular platforms like Canva and Salesforce, enhances the versatility and appeal of Constant Contact's offerings.

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