We are seeking an outstanding individual to join our Global Membership Program as the Engagement & Retention Sr Strategy & Planning Manager. This individual will contribute to Membership Engagement & Retention Strategy, designing, building, and executing tactics to drive outcomes that promote user frequency, platform engagement, and retention. This role will require a mix of business insights, analytical problem solving, and the ability to work cross functionally to drive key tactics forward.

The right candidate possesses a combination of strategic problem solving, analytical expertise, and ability to work and communicate with cross functional teams. They will develop a point of view on how to improve the Membership program, and be able to successfully communicate their vision and work with teams to achieve desired outcomes.

---- What the Candidate Will Do ----

Engagement

1. Design and execute tactics to promote cross-platform engagement
2. Build strategies to attract and increase engagement of the existing members base
3. Support the development of a holistic user lifecycle strategy, designing the membership lifecycle strategy from the ground up
4. Support the execution of engagement products and tooling, promoting regional adoption and managing scaled execution
5. Develop tactics to drive increased loyalty to drive long term membership engagement

Retention

1. Identify key drivers of membership churn, designing and developing tactics to reduce churn rates
2. Work cross functionally to support the development and launch of payment success levers to improve overall retention rates
3. Help shape and strategy for Uber One’s Annual Plan growth strategy
4. Lead the development of Uber Ones retention-focused partnerships and perks strategy and program manage the execution of prioritized deals

Strategy & Analytics:

1. Build dashboards to monitor Pricing & Marketplace performance for Membership
2. Conduct rigorous quantitative analyses to determine where Membership is performing well and areas of opportunity

---- Basic Qualifications ----

1. 4+ years of experience in strategy, operations, consulting, analytics, tech, finance, or a related field
2. Bachelors Degree required.
3. Previous experience with stakeholder management.
4. Experience/Ability to multiple projects and deadlines simultaneously.
5. Analytical and data-driven decision-making skills.
6. SQL proficiency and experience with involved data analytics

---- Preferred Qualifications ----

1. Financial acumen - understands the importance of investments and different means of measuring return
2. Excellent communication and stakeholder management skills
3. High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with
4. Effective team player
5. Experience with membership programs or in a competitive analysis role.

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For Washington, DC-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.