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Senior Product Manager, Campaign Management and Email Engagements
Posted on 5/26/2022
INACTIVE
Locations
Remote • Overland Park, KS, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Research
Social Media
UI/UX Design
Requirements
  • 5+ Years of experience as a Product Manager
  • 3+ Years of experience building and launching applications and services
  • 1+ Years of experience with integrations to 3rd party services
  • Ability to crystallize vague concepts into concise tactical plans
  • Experience creating technical product and design documents
  • Experience integrating third party apps into a core product
  • Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly
  • Be comfortable with ambiguity in a fast-paced and ever-changing environment
  • UX/UI sensibility - you understand when having a few pixels offset could determine success or failure
  • Excellent communicator
  • Bachelor's degree (Computer Science or related field preferred)
Responsibilities
  • Help execute our core Campaign Management and Email engagement strategy within the Zoom Contact Center
  • Dive into competitive research and understand the competitive landscape of digital omnichannel contact centers and email integrations
  • Connect with customers to understand their goals and needs, then translate them into solutions that we can deliver
  • Have a clear understanding of how key personas and workflows map across major verticals
  • Define product requirements and work with the User Experience team to design our product experience
  • Work with engineering to build the social media digital engagement workflows
  • Help manage internal and external resources to ensure on-time completion of projects
  • Promote our product and vision to customers of all sizes, from sole proprietors to Fortune 100 executives
Zoom is a video conferencing platform.
Company mission
Zoom is a video conferencing platform.