UX – Software Quality Assurance

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Role & Responsibilities

We are looking for an experienced and motivated candidate with significant experience in enhancing the usability of Samsung’s mobile devices through UX/UI studies. This includes conducting user research, testing prototypes, and implementing improvements based on user feedback.

• Conducting User Research: Gathering insights from users through interviews, surveys, and observations to understand their needs and pain points when using our products.
• Reporting and Escalation: Identify potential risks and issues during development and promptly report them to the appropriate teams for resolution.
• Pre-Launched Model: Construct initial versions of the product to simulate its functionality and assess its feasibility before full-scale production begins.
• Testing and Iteration: Conducting usability tests with actual users to identify any issues or areas for improvement within the designed interface.
• Implementing Improvements: Working closely with developers to implement changes based on user feedback and ensure seamless integration of the updated UI/UX into the final product.

Skills and Qualifications

Minimum Qualifications

• A bachelor’s degree in Human-Computer Interaction, Psychology, Design, or a related field.
• 5+ years of experience in UX research, preferably in the mobile industry.
• Strong analytical and problem-solving skills, with the ability to extract meaningful insights from data.
• Project Management experience
• Excellent communication and presentation skills, both verbal and written.
• Proficiency in UX research tools and methods, such as user interviews, surveys, and usability testing.
• Ability to work collaboratively with cross-functional teams, including designers, developers, and product managers.
• Familiarity with Agile development processes and design thinking methodologies.
• Experience in creating wireframes, prototypes, and user journey maps.
• Proficient in Microsoft Office Suite and/or Google Workspace applications.
• Expertise designing and executing user studies, including setting up experiments, collecting data, and analyzing results.
• Proficiency in statistical analysis.
• Understanding of human-computer interaction principles and theories.
• Familiarity with accessibility guidelines and inclusive design practices.
• Experience in leading cross-functional teams and managing project timelines.
• Ability to communicate complex ideas and research findings to non-technical audiences.
• Continuous curiosity and willingness to stay updated with the latest trends and advancements in UX research.
• Passion for improving user experiences and positively impacting people’s lives through technology.
• Fluent in English, both spoken and written.
• Preferred in Korean bilingual, both spoken and written.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.