Customer Service Associate-Bilingual

The Opportunity:
As a Customer Service Associate- Bilingual (German) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers.

How your role expectations will progress  in the first 30, 90, and 180 days:

30 days in as a Customer Service Associate:

• Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

90 days in as a Customer Service Associate:

• Customer Service Associate investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

180 days in as a Customer Service Associate:

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You’ll Bring as a Customer Service Associate:

• Outstanding communication, attention to detail and organizational skills.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Interest in live event space and eager to learn attitude.

Office Location: Chicago, IL

Work Schedule:

• The first 2 weeks of employment are Monday-Friday 8:30am-5:30pm for training. Training is paid.
• Hybrid model, not fully remote. 3 days in office and 2 days at home.
• Work schedule: 
  
  • 8:00am-4:30pm with Monday and Tuesday off. 

Bonus & Overtime Eligibility:

• $37,000 base salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
• Any hours worked over 40/week are overtime eligible.

Benefits: 

• Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks.

#LI-BW1