Simplify Logo

Full-Time

Customer Service Associate-Bilingual

German

Posted on 7/2/2024

Vivid Seats

Vivid Seats

501-1,000 employees

Operates online North American ticket marketplace

Compensation Overview

$37kAnnually

+ Overtime + Bi-annual Bonuses + Annual Equity Grants

Entry

Coppell, TX, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Outstanding communication skills
  • Attention to detail
  • Organizational skills
  • Strong customer service mindset
  • Interest in live event space
  • Eager to learn attitude
Responsibilities
  • Manage transactions and relationships with sellers and customers
  • Take calls and respond to emails on event and order-related questions
  • Investigate instances affecting customer experience
  • Handle day-to-day interactions with sellers
  • Navigate order queue and provide real-time assistance
  • Manage in-bound seller calls
  • Monitor open and pending orders

Vivid Seats provides an engaging and dynamic environment for employees, centering its operation in an online ticket marketplace that connects buyers and sellers across North America. The company employs proprietary software and advanced technology to enhance user experiences and streamline ticket transactions, positioning itself as a leader in its industry. Working at this company offers individuals the opportunity to be at the forefront of facilitating exciting live event experiences, making every workday both challenging and rewarding.

Company Stage

IPO

Total Funding

$350.3M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

27%