Senior Manager Change Management & Communications Workforce Transformation

What you’ll create and do 

As a Senior Manager in the Workforce of the Future team, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. 

Responsibilities include but are not limited to:

Client Engagement Delivery

Change Management Specialist

• Conduct stakeholder assessments to identify key stakeholders, understand their needs, and evaluate their influence and impact on change initiatives.

• Facilitate leadership alignment by ensuring leaders are committed to change efforts and aligned with the strategic vision.

• Develop and execute stakeholder engagement strategies to maintain support throughout the change process.

• Design and implement a comprehensive training approach and plan that aligns with organizational goals and prepares employees for change.

• Perform training needs assessments to identify skills and knowledge gaps and tailor training programs accordingly.

• Establish OCM success metrics to measure the effectiveness of change management efforts and drive continuous improvement.

Learning Solutions Architect

• Design curriculum and educational content that supports change initiatives and enhances organizational learning objectives.

• Utilize data-driven insights to inform learning strategies and identify areas for improvement.

• Facilitate skill gap analyses to assess current and future skills needs and develop pathways for employee development.

• Determine the most effective training delivery approach, incorporating methods such as workshops, e-learning, or blended learning.

• Lead training delivery approach and ensure alignment with project goals, providing high-quality learning experiences.

Talent Management Consultant

• Develop talent and workforce strategies that promote diversity, equity, and inclusion and enhance employee engagement.

• Utilize data analytics to inform talent strategies and identify opportunities for improvement.

• Design and implement data collection and assessment methods to identify future skills, gaps, and development pathways.

• Drive client engagements by leveraging analytics to generate insights and design end-to-end Talent and Learning Transformation programs.

• Manage the delivery of projects, ensuring alignment with client goals and maintaining high-quality work and client service.

• Provide coaching and mentorship to junior and senior team members, using a range of models and techniques to enhance team capabilities.

• Lead the use of collaboration tools to conduct virtual workshops and presentations, enhancing remote engagement.

Engagement and Risk Manager

• Manage the economics and risk of multiple engagements, including planning, budgeting, billing, and collections.

• Work flexibly in on-site and virtual environments to maintain strong relationships with key decision-makers.

• Demonstrate ownership of responsible workstreams within projects, ensuringtimely and quality delivery.

• Support project scoping and conclusion phases, consistently aligning with the client’s strategic goals.

PwC Internal Delivery

• Lead pursuit teams and proposal development including innovative approaches and methodologies.

• Lead a wide range of business development activities to identify opportunities with new/existing clients in collaboration with account leads.

• Lead the development of your own, the change management community and broader WotF team’s technical acumen locally, nationally and globally as part of our network.

• Keep up to date with developments in your areas of expertise and the industries you serve, leading the creation of thought leadership.

• Continue to develop internal relationships and your PwC brand.

What you’ll bring to this role: 

• Genuinely passionate about helping organizations transform their workforce and finding creative solutions to approach a challenge.

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.

• Ability to work with data to transform information into actionable insights is an asset.

• Self-motivated with a passion for client work and teamwork.

• Superior verbal and written communication skills, strong facilitation skills.

• Commitment to valuing differences and ensuring diverse perspectives are heard.

• Ability to develop and present new, innovative ideas and conceptualize new approaches and solutions.

• Excellent interpersonal relations and demonstrated ability to work with others effectively.

• Will to learn, adopt and lead new ways of doing things (e.g., personas, journey mapping, gamification, etc.).

• Prior professional services experience is an asset.

• Proficient in English speaking and writing.