Business Excellence Systems Manager

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Business Excellence Systems Manager is a cross-functional leadership role responsible for overseeing the utilization of the organization's information technology infrastructure, data governance, artificial intelligence (AI) governance, Quality Management System (QMS) platform, and enterprise-wide process improvement initiatives. This position serves as the primary driver for leveraging technology — including Microsoft Power Platform, AI agents, and legacy systems — to enhance operational efficiency, ensure regulatory compliance, and centralize critical data, quality documentation, procedures, and continuous improvement projects. The ideal candidate combines strong technical fluency with a deep understanding of business operations and quality frameworks to bridge the gap between technology capabilities and organizational objectives.

Key Responsibilities:

1. Data Management: Centralization, AI Governance, reporting

▪ Establish and maintain an organizational data governance framework, including data repositories, integration, and standards including the utilization of AI Agents / Tools.

▪ Implement master data management (MDM) practices to eliminate data silos and provide a single source of truth for key business metrics.

▪ Lead and maintain the centralization of critical organizational data, quality documents, standard operating procedures (SOPs), KPIs, and improvement projects into a unified accessible platform (QMS Platform).

▪ Collaborate with organizational departments / teams to automate and track KPIs and support efficient reporting requirements within the QMS.

▪ Develop, implement, and maintain the organization's AI governance framework, including policies for responsible AI use, risk management, and ethical guidelines.

▪ Guide the evaluation, deployment, and monitoring of AI agents and automated tools across the organization to drive efficiency while managing risk.

▪ Partner with functional leaders to identify high-value AI use cases, build internal capability, and define adoption roadmaps.

▪ Establish approval workflows and oversight mechanisms to ensure AI tools are used in alignment with regulatory requirements and organizational values.

▪ Monitor emerging AI regulations and industry standards in alignment with enterprise guidance, updating leadership and governance practices proactively to maintain compliance.

▪ Serve as the internal subject matter expert and change champion for AI literacy and responsible utilization across the organization.

▪ Own and administer the organization's QMS platform, ensuring it supports the full lifecycle of quality documentation, audit trails, corrective actions, and compliance tracking, and process improvement efforts.

2. Process Improvement

▪ Manage a portfolio of improvement projects from identification through implementation, ensuring timelines, budgets, and measurable outcomes are achieved.

▪ Partner with process owners to map current-state workflows (AS-IS) and design future-state solutions (TO-BE) that align with strategic objectives.

▪ Facilitate Teams through organization-wide process improvement initiatives in using structured methodologies (e.g., Lean, Six Sigma, Kaizen, PDCA).

▪ Guide the utilization of Microsoft Power Platform — including Power Apps, Power Automate, Power BI, and AI Agents — to digitize manual workflows, automate routine tasks, and surface actionable insights.

▪ Identify opportunities to rationalize, modernize, or integrate legacy systems to reduce technical debt and improve end-user productivity.

▪ Develop and track metrics to quantify the impact of improvement efforts on cost, quality, cycle time, and compliance performance.

3. Cross-Functional Collaboration & Stakeholder Engagement

▪ Build and mentor a high-performing team, fostering a culture of continuous improvement, accountability, and innovation.

▪ Collaborate with department heads, process owners, and end-users to gather requirements, communicate project status, and drive change adoption.

▪ Serve as a strategic partner to organizational leadership, translating business goals into technology and systems roadmaps with clear milestones and ROI.

▪ Collaborate and support Information Technology teams as new technologies are introduced to the organization to ensure the data integration is aligned with corporate goals, ensuring scalability, security, and operational continuity.

▪ Present project updates, risk assessments, and performance dashboards to organizational leadership and relevant governance committees.

▪ Champion data-driven decision-making culture by promoting access to reliable information and building organizational analytical capability.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Operations Management, or a related field; Master's degree preferred.

• 5+ years’ experience in business systems, quality management, or data management,

• Demonstrated experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and the Microsoft 365 ecosystem.

• Working knowledge of AI technologies, automation tools, and AI governance frameworks.

• Familiarity with quality standards such as ISO 9001:2015 or equivalent regulatory frameworks and Process Improvement frameworks.

• Proven track record of successfully leading cross-functional process improvement initiatives from concept to measurable results.

• Strong analytical skills with experience in data governance, reporting, and business intelligence tools.

Professional Qualities & Competencies:

• Strong initiative, judgment and problem-solving skills

• Strategic Thinking & Systems Mindset

• Technology Leadership & Digital Transformation

• Data Governance & Analytical Rigor

• Change Management & Stakeholder Communication

• Process Optimization & Continuous Improvement

• Project & Portfolio Management

• Cross-Functional Collaboration & Team Development

• Risk Management & Regulatory Compliance

Computer Skills:

• Advanced knowledge of complex networking, computer systems and technological business solutions

• Must be able to demonstrate computer proficiency, especially within Microsoft Suite of products

• SQL / Python / JSON / HTML or equivalent coding acumen preferred.

Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet

• Local travel between Dallas-Ft. Worth offices is required, with occasional travel to the Austin office

• The employee must occasionally lift and/or move up to 10 pounds

• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee is frequently required to stand, walk and sit