Field Operations Manager
Confirmed live in the last 24 hours

1,001-5,000 employees

Mobility solutions
Company Overview
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules

Company Stage

Series G

Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

Detroit, MI, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions
  • A self-starter who is comfortable taking on a high level of responsibility
  • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals
  • A team-focused individual that takes ownership of their work and pride in their team's success
  • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
  • Willing to wear multiple hats and contribute on projects of all types
  • Fluent in English, additional languages a plus
  • Based in the Detroit area and can easily commute to operation
  • Taking initiative and owning new projects
  • Comfortable with ambiguity and evolving / adapting as conditions change
  • Ensure operational excellence and an unbelievable customer experience
  • Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
  • Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
  • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations
Desired Qualifications
  • Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus
  • Experienced in managing (including scheduling) a team is a plus
  • Experienced in managing projects with multiple stakeholders is a plus
  • Bachelor's degree is a plus