Senior Account Manager
Posted on 3/22/2023
Illinois, USA
Experience Level
Desired Skills
  • 5+ years of sales experience in a SaaS solution-based sales environment, including 3+ years of Account Management experience
  • Must be revenue-focused with outstanding execution skills and determination to enhance the revenue opportunity for Skilljar
  • Outstanding customer empathy. Understanding the need to uncover customers' largest problems and drive positive business outcomes, in order to clearly articulate our defensible differentiators and drive revenue
  • Motivated by driving new business opportunities while encouraging strong customer relationships
  • Excellent communication skills - with customers, leadership, and cross-functional teams of all levels
  • Ability to problem-solve on the fly and work cross-functionally to execute on solutions quickly and effectively
  • Results-driven and resourceful. Someone who will continuously test and iterate on their approach
  • Kindly assertive. Isn't afraid to level-set expectations with customers or ask for their business
  • Lead a book of business to minimize churn, negotiate Mid-Market and Enterprise renewals, and expand business where appropriate
  • Own business level strategy and partner with Customer Success Managers on program level strategy
  • Establish and nurture the executive relationship and drive connections with all key team members within an account
  • Assess and surface at-risk customers and support the development of a strategic plan of action to mitigate retention risk
  • Facilitate Quarterly Business Reviews along with CSMs and provide strategic insights driving business impact
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
  • Conduct a whitespace analysis (products, departments, divisions, use cases) and determine total opportunity within your portfolio
  • Prospect within a MM book of business to create new opportunities within new divisions, teams, subsidiaries, parent companies, etc
  • Maintain updated pipeline and sales stages based on entry and exit criteria in Salesforce
  • Log all customer activity in CRM ensuring high integrity on customer record keeping
  • Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals
  • Identify and navigate the procurement, legal, and contracts process, budget process, spending limits, procurement thresholds, and sole source options

51-200 employees

Enterprise customer training platform
Company Overview
Skilljar's mission is to help companies around the world transform their customers into product experts and evangelists. Skilljar helps customer education teams map the path to product adoption and advocates who understand that education is an ongoing process that drives customer retention and growth.
  • Comprehensive medical coverage
  • Flexible PTO
  • Remote work option
  • 401k
  • Stock options
  • EAP
  • Monthly technology reimbursement
  • Home office reimbursement
Company Core Values
  • Customer focus
  • Continuous learning
  • Ownership