Responsibilities

• Cultivate client partnerships to ensure joint alignment of short and long-term goals.
• Tracking of strategic client issues and progressing them through internal groups.
• Serving as a liaison with internal departments including sales, accounts and technical support.
• Manage multiple clients and prioritize initiatives among those clients.
• Working with technical support and operations groups to ensure timely resolution of tactical problems.
• Initiate, participate and lead departmental and intradepartmental teams and initiatives to improve processes. 

Required Skills, Experience and Qualifications

• Bachelor’s degree, preferably in STEM, Economics/Finance or a numerate discipline
• 2 years of experience in a software product vendor or consultancy services company.
• Demonstrated knowledge of Equities - trading business flows and markets, highly preferred, but candidates with solid Capital Markets experience in other areas like Fixed Income and/or Derivatives are encouraged to apply.
• Experience in financial services or technology industry a plus.
• Project management experience a plus.
• Outstanding presentation and communication skills (verbal & written).
• Exceptional customer service and relationship building skills.
• Strong analytical skills and detail orientation.
• Self-motivated and proactive.