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Technical Account Manager
Confirmed live in the last 24 hours
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Communications
Requirements
  • Bachelor's degree, preferably in STEM, Economics/Finance or a numerate discipline
  • 2 years of experience in a software product vendor or consultancy services company
  • Demonstrated knowledge of Equities - trading business flows and markets, highly preferred, but candidates with solid Capital Markets experience in other areas like Fixed Income and/or Derivatives are encouraged to apply
  • Experience in financial services or technology industry a plus
  • Project management experience a plus
  • Outstanding presentation and communication skills (verbal & written)
  • Exceptional customer service and relationship building skills
  • Strong analytical skills and detail orientation
  • Self-motivated and proactive
Responsibilities
  • Cultivate client partnerships to ensure joint alignment of short and long-term goals
  • Tracking of strategic client issues and progressing them through internal groups
  • Serving as a liaison with internal departments including sales, accounts and technical support
  • Manage multiple clients and prioritize initiatives among those clients
  • Working with technical support and operations groups to ensure timely resolution of tactical problems
  • Initiate, participate and lead departmental and intradepartmental teams and initiatives to improve processes
ION Group

1,001-5,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Benefits
  • Health, dental, and vision insurance
  • AD&D and disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Mental health care
  • 401K plan
  • Performance bonus
  • Supplemental workers' compensation
  • Family medical leave & parental leave
  • PTO, paid holidays, sick days, bereavement leave, and volunteer time off
  • Commuter checks
  • Company social events
  • Employee assistance program
  • Free lunch
  • mobile phone discount
Company Core Values
  • We are entrepreneurial.
  • We are imaginative.
  • We are rigorous.
  • We think long-term.
  • We progress together.