Full-Time
Warranty Assistant
Whaley Foodservice
51-200 employees
Commercial kitchen equipment service and parts
No salary listed
Lexington, SC, USA
In Person
Associate's
 Clerical & Data Entry (1) |
|---|
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- An Associate’s Degree or equivalent experience is required.
- At least 2 years of office-setting experience requiring attention to detail and organization is required.
- Warranty and/or claims experience is required.
- Strong data-entry experience is required.
- Proficiency in Microsoft Outlook, Excel, OneDrive, Teams, and Internet Explorer or Chrome is required.
- Strong attention to detail and accuracy in data entry are required.
- Deductive reasoning skills are required.
- Assist with all warranty department functions as needed, including daily service invoicing, online warranty-claim submission, routing service requests to the appropriate service branch, and administrative support.
- Review and edit warranty service calls for accuracy and conformity to manufacturer guidelines before invoicing.
- Submit warranty claims through manufacturer-specific claim portals accurately and promptly.
- Review incoming department emails and forward them to the appropriate service branch.
- Review statements for assigned warranty accounts to confirm claims are being processed.
- Resolve and resubmit claims returned for more information or rejected.
- Compile, copy, sort, file, and record information as required.
- Perform other duties as required.
- Data-entry experience is preferred.
Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Lexington, Kentucky
Founded
1944
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Simplify's Take
What believers are saying
- Whaley won a $68,253 Air National Guard maintenance contract in October 2025.
- Website says over 400 certified technicians and 24/7 service, supporting recurring maintenance revenue.
- Hiring across Southeast branches in 2026 shows demand, expansion, and replacement hiring after attrition.
What critics are saying
- Hiring ads in 2026 signal technician shortages and margin pressure from wage competition.
- Reliance on field technicians creates operational risk; missed calls quickly damage restaurant trust.
- Parts Town can absorb Whaley's brand into a larger platform, shrinking leadership autonomy.
What makes Whaley Foodservice unique
- Whaley covers 24/7 commercial kitchen repair across 24 Southeast locations in 2026.
- CFESA-certified technicians and in-shop repair create sticky service relationships with operators.
- Parts Town ownership since 2016 gives procurement, parts, and national-service leverage.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Paid Holidays
Paid Vacation
Training Programs
Professional Certification Support
Professional Development Budget