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Full-Time

Pharmacy Technician

Participant Services

Updated on 10/4/2024

CVS Pharmacy

CVS Pharmacy

10,001+ employees

America's leading retail pharmacy with nearly 10,000 locations nationwide.

Healthcare
Consumer Goods

Compensation Overview

$17 - $28.46Hourly

+ Bonus + Commission + Short-term Incentive Program

Entry

San Antonio, TX, USA

Must live within 75 miles of CVS pharmacy location in San Antonio, TX.

Category
Healthcare Administration & Support
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Required Skills
Communications
Customer Service
Requirements
  • A Valid Technician or Technician Trainee License
  • Experience in PC skills in Windows-based applications
  • Advanced verbal and written communication skills
  • Team-oriented, customer service focused, and able to identify process improvements
  • Availability to work on a Saturday
  • Responsive, reliable and able to express assurance/confidence
Responsibilities
  • accept incoming calls related to requests submitted to Participant Services
  • resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries
  • work in multiple types of queues and databases to resolve issues
  • extensive phone interactions with member and possibly Prescribers
  • serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions

Company Stage

N/A

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The availability of updated flu and COVID-19 vaccines at CVS Pharmacy and MinuteClinic locations nationwide positions the company as a key player in public health initiatives.
  • The Health Zones funding and collaboration with local organizations in Fresno highlight CVS Pharmacy's role in improving community health outcomes.
  • The introduction of a new store brand for snacks, beverages, and groceries could attract a broader customer base and increase in-store sales.

What critics are saying

  • The competitive landscape in the retail pharmacy sector is intense, with major players like Walgreens and Rite Aid posing significant challenges.
  • The expansion into grocery and snack products may dilute CVS Pharmacy's brand identity as a healthcare provider.

What makes CVS Pharmacy unique

  • CVS Pharmacy's integration of digital tools for scheduling vaccinations and accepting walk-ins offers a seamless and convenient experience for customers, setting it apart from competitors.
  • The company's Health Zones initiative, which focuses on community health and access to healthy food, demonstrates a commitment to social responsibility that goes beyond traditional pharmacy services.
  • CVS Pharmacy's recent launch of a new store brand for snacks, beverages, and groceries diversifies its product offerings, making it a one-stop shop for consumers.