Full-Time

Pharmacy Technician

Participant Services

Posted on 9/20/2024

CVS Pharmacy

CVS Pharmacy

10,001+ employees

Retail pharmacy and healthcare services provider

Healthcare
Consumer Goods

Compensation Overview

$17 - $28.46Hourly

+ Bonus + Commission + Short-term Incentive Program

Entry

Company Historically Provides H1B Sponsorship

San Antonio, TX, USA

Candidates must live within 75 miles of the CVS pharmacy location in San Antonio.

Category
Healthcare Administration & Support
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • A Valid Technician or Technician Trainee License
  • Experience in PC skills in Windows-based applications
  • Advanced verbal and written communication skills
  • Team-oriented, customer service focused, and able to identify process improvements
  • Availability to work on a Saturday
  • Responsive, reliable and able to express assurance/confidence
  • High school Diploma or GED Required
  • Valid Technician or Technician Trainee License active and in good standing in the jurisdiction where they practice Required
Responsibilities
  • accept incoming calls related to requests submitted to Participant Services
  • resolve issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries
  • work in multiple types of queues and databases to resolve issues
  • extensive phone interactions with member and possibly Prescribers
  • serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their pharmacies offer prescription medications, over-the-counter health products, beauty items, and general merchandise. CVS Health also includes a pharmacy benefits manager that serves over 75 million plan members and a senior pharmacy care business that assists more than one million patients each year. This integrated model allows CVS Health to deliver affordable health management solutions, improving access to quality care and health outcomes while aiming to reduce overall healthcare costs. Unlike many competitors, CVS Health combines retail pharmacy services with clinical care and pharmacy benefits management, making it a significant player in the healthcare sector with a goal of supporting individuals on their journey to better health.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

1963

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of at-home health testing kits presents a significant growth opportunity for CVS.
  • Maintaining free cash-back services could differentiate CVS from other retailers.
  • Growing market for accessible hearing solutions offers CVS a chance to expand product offerings.

What critics are saying

  • At-home health tests may reduce in-store visits, impacting CVS's foot traffic.
  • Fees for cash-back transactions could lead to customer dissatisfaction if adopted by CVS.
  • Increased competition in OTC hearing aids may challenge CVS's market share.

What makes CVS Pharmacy unique

  • CVS offers a comprehensive range of health services and products under one roof.
  • The company has a strong pharmacy benefits management with over 75 million plan members.
  • CVS's extensive retail network includes 9,600 pharmacies and 1,100 walk-in clinics.

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