About Luna
Physical therapy is powerful—for developing strength, managing emerging conditions, or recovering from surgery. But it’s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Join our dynamic team as a Compliance Associate, where your expertise in clinical compliance, physician communications, and data research will play a crucial role in enhancing clinical workflows. You’ll be instrumental in supporting our extensive network of Physical Therapists (PTs) and the clinical team, helping us scale operations and drive efficiency. This position is perfect for individuals with a background in physical therapy back office or compliance, eager for growth opportunities. If you thrive in a fast-paced, challenging environment and enjoy teamwork, we look forward to welcoming you to our team. Your contributions will not only ensure compliance but also foster a collaborative atmosphere that propels us forward
Hybrid work from home options (minimum 3 months in person of on the job training in Rocklin, CA office and must meet performance expectations)
How you will have an impact
- Directly Manage Physician Outreach Workflows: Take charge of specific outreach efforts to physicians’ offices, ensuring a proactive approach.
- Guarantee SLA Compliance: Oversee the timely fulfillment of SLA requirements for physician office outreach, including POC and referral processes.
- Fulfill Core Responsibilities: Handle all foundational (Level I) tasks with efficiency and care.
- Identify and Address Gaps: Proactively spot and rectify discrepancies within established reports.
- Track and Report Monthly Metrics: Diligently maintain records of POC signature metrics on a monthly basis.
- Master Luna Procedures: Gain a comprehensive understanding of Luna’s clinical compliance protocols to enhance workflow efficiency.
- Offer Dedicated Support: Provide targeted assistance to patients and therapists for workflow-related inquiries.
- Contribute to Continuous Improvement: Regularly share insights and challenges faced in your role to aid in the process of continual refinement and enhancement.
What Luna can offer you
- Opportunity to grow with a start-up that is revolutionizing the delivery of Physical Therapy
- Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
- Medical, dental & vision benefits
- 401k
- Hybrid work from home options (minimum 3 months in person of on the job training in Rocklin, CA office and must meet performance expectations)
- A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!
What you can offer Luna
- Background in Physical Therapy Back Office or Compliance 1-2 years required: Demonstrated experience in physical therapy administration or compliance, showcasing an understanding of the unique challenges and requirements of the field.
- Proactive and Positive Attitude: Possessing a naturally positive outlook with a self-starter mentality, complemented by a relentless drive to achieve success.
- Exceptional Communication Skills: Outstanding ability to express ideas clearly and effectively, both verbally and in writing, ensuring smooth interactions and understanding.
- Detail-Oriented and Goal-Focused: A meticulous attention to detail with a strong focus on achieving set goals, ensuring accuracy and efficiency in all tasks.
- Proficiency in G-Suite: Skilled in utilizing G-Suite tools, including Google Docs and Google Sheets, for efficient document creation, data analysis, and collaboration.
- Coachability and Continuous Improvement: Openness to feedback with a keen interest in applying insights gained to improve your professional skills continually.
- High school diploma or equivalent (required)
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Luna Values
Care Exceptionally
We value safety and trust even when mistakes occur. We prioritize open and purposeful communication, addressing concerns early and often. We apply creative and innovative efforts aimed at enabling the success of our patients, therapists, physicians, partners, and team members.
Incredibly Relentless
We prioritize persistence even over immediate success. We understand that continuous effort often leads to greater long-term achievements. We empower each other to make decisions, and approach our goals deliberately and holistically.
Be Impactful
We prioritize fewer high-impact goals over lots of low-impact goals. We are decisive, yet keep an open-mind. We assume positive intent, and hold one another accountable. We know that the details matter, and take ownership in solutions that prioritize the patient and therapist experience.
Become 1% Better, Every Day
We value continual growth over the professional "comfort zone." We have a culture of curiosity and an obsession for constant improvement. We believe there’s always a better way to do things. We celebrate our successes and learn from our failures.
