Head of Site Reliability Engineering
Updated on 11/30/2023

501-1,000 employees

Cloud software for U.S. government operations management
Company Overview
OpenGov Inc. stands out as a leading provider of modern cloud software specifically designed for U.S. local governments, state agencies, school districts, and special districts, serving over 1,600 agencies nationwide. The company's unique focus on public sector needs, such as budgeting, permitting and licensing, procurement, and asset management, makes it a valuable partner for efficient and accountable governance. OpenGov's commitment to customer engagement and continuous improvement, as evidenced by their proactive communication and feedback mechanisms, fosters a collaborative and efficient work environment.
Government & Public Sector

Company Stage


Total Funding





San Jose, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
DevOps & Infrastructure
  • 8+ years of experience and expertise leading delivery and operation of cloud-based services
  • Managing a team of at least 25
  • Managing through managers
  • Experience with delivering services to regulated industries and the associated regulatory hurdles
  • Experienced in the practical financial aspects of operating Cloud Services, including managing vendor relationships, budget management and building operational cost models
  • Experience managing global 24/7 organizations and growing organizations from small teams into larger organizations
  • Significant technical background in Cloud Services, and comfort with deep architectural aspects of running such services
  • A proven track record in leading organizational transformations by facilitating the development and implementation of new processes, structures, and cultural shifts to enhance efficiency and productivity
  • Demonstrating strong influencing skills to effect change and drive strategic initiatives across all levels of the organization. Utilizing relationship-building skills to collaborate with teams and stakeholders, fostering an environment of cooperation towards common goals
  • Showing resilience in the face of resistance, navigating organizational dynamics effectively to get buy-in for new ideas and strategies
  • Strong people leadership capabilities; setting, measuring and reporting on organizational goals, and aligning teams to company objectives
  • 24/7 monitoring and management of customer facing services
  • Service availability and resiliency oversight. Ensure all teams have clear roadmaps to increase availability and resiliency. Ensure that we have a proper Disaster Recovery posture and that we regularly exercise and prove our ability to recover and restore service availability
  • Ownership of the monthly Ops Review and follow-up items - Lead the monthly Ops Review where each team surfaces operational issues and tracks operational metrics; make sure teams and leaders are tackling the top items surfaced and identified for improvement
  • Provide guidance to teams in advance of the Ops review on areas that they should be tackling and to which they should paying attention
  • Data-center cost optimization - Ensure all oversight and that all teams are tracking their spend and meeting their product lines’ datacenter cost goals; Initiate and track cross-cutting cost optimization initiatives; Forecast our Data-center spend and re-cast the forecast based on any product or technology changes
  • Operational security and regulatory compliance of the service. Security posture “central command” within Engineering - Be the central point of contact for the Global Security Team in planning our R&D and products security posture; ensuring all R&D teams we are continually evolving their posture; and in executing internal and external security audits
  • Cost of service and costs associated with the SRE work product
  • Change management and CI/CD
  • Third party product and service integration and vendor relationships with those services