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Full-Time

Client Training Specialist

Posted on 6/21/2024

Top Hat

Top Hat

201-500 employees

Interactive and customizable educational courseware

Education

Junior

Toronto, ON, Canada

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Communications
Requirements
  • 1-2 years of client-focused work experience
  • Passion for learning design with a background in teaching/coaching/training
  • Organized and comfortable managing a high volume of training sessions and tasks
  • Strong communication skills, especially over the phone
  • Attention to detail and ability to provide direct feedback
  • Customer-obsessed and value-driven interactions
  • Familiarity with technology and computer competency
Responsibilities
  • Manage new professors' onboarding journey
  • Ensure professors are ready to adopt the platform for their classes
  • Share best practices on using the platform for lectures and homework
  • Prepare professors for the beginning of the semester
  • Renew first-time customers and maintain strong relationships
  • Assist professors in increasing their usage of the platform

Top Hat provides dynamic courseware for educators, offering interactive response tools, customizable textbooks, and content personalization features to deliver personalized and equitable learning experiences. The platform empowers educators to engage students with personalized and relevant learning experiences.

Company Stage

Series E

Total Funding

$237.4M

Headquarters

Toronto, Canada

Founded

2009

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

-17%

2 year growth

-10%
INACTIVE