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Product Design Operations Specialist
Posted on 11/9/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Management
Marketing
Product Design
UI/UX Design
Requirements
  • Passion for and commitment to product excellence, along with a results-driven mindset and practical understanding of how to get things done
  • The ability to understand early signals of a faltering project or process and who will proactively take measures to course correct
  • Outstanding listening and communication skills, who can be direct yet compassionate and tactful
  • Sensitivity to different communication styles and team (and other types of) cultures
  • Topnotch relationship-building skills acro all organizational levels and functions
  • Deep empathy for the people you work with, create for and lead
  • Big-picture perspective, a solid grasp of the details, and the ability to easily and quickly toggle between them
  • Insatiable curiosity, love of learning, and desire to take on new challenges
  • Experience in and understanding of how to lead/influence without authority
  • Positive energy and enthusiasm for the work, team, product, and company
Responsibilities
  • Work with the Product Design leadership team to standardize and enhance our design practices and tools to create an environment in which designers, researchers, and UX writers can thrive and deliver high-quality output
  • Serve as liaison with Engineering, Product Management, Marketing, and other teams to ensure clear, regular two-way communication and collaboration and make sure interdependencies are understood and planned for
  • Strategic effort in templatizing our process, methods, and systems - high-level process building and governance
  • Be empowered to create solutions for the team to move faster and work more effectively, with experimentation, testing, and reporting at the core of the effort
  • Focus on the operations infrastructure to ensure that the scaffolding of support for our team is optimized, being regularly revisited, and maintained - with a focus on setting and automating systems for ease of use by end users
  • Think strategically about our biggest process problems and deliver solutions that work
  • Develop metrics to regularly assess the health and effectiveness/efficiency of team processes and our tools
  • Support a governance system to ensure both process adoption and adherence to standards, an ongoing process of assessment, and change management
  • Own and update process-related documentation and ensure team members and leaders can quickly and easily find what they need
  • Collaborate closely with your manager and teammates to grow the Design Ops function; constantly look for ways to improve our processes (and product) and make others successful
  • 5+ years' experience in operations or as a UX program manager, product manager, producer or similar role
  • 1+ year of experience leading project delivery for large, cross functional projects
  • Strong analytical skills and ability to define lean and scalable workflows and process improvements
  • Exceptional organizational, time management, and prioritization skills
  • Experience with UX design and research disciplines, tools, and processes
  • Experience with Agile methodologies
  • Excellent communication skills and interpersonal skills; ability to work successfully with teams across the organization
  • Ability to articulate design decisions and advocate for the user
Mural

501-1,000 employees

Digital Intelligence collaboration software
Company Overview
Mural’s mission is to inspire and connect imagination workers globally by providing teams the means, the methods, and the freedom to innovate from anywhere. The company is enabling innovation at scale with their platform that enables product strategy and planning, facilitation of immersive workshops, sales and consulting engagements, and research and design.
Benefits
  • Competitive salary
  • Fully remote team
  • 401(k)
  • Flexible time off
  • Company equity
  • Parental leave
  • Health insurance
  • End of Year closure
  • Fertility benefits
  • Flexible monthly stipend
  • Free premium Mural account
Company Core Values
  • We are resilient
  • We care about solving hard problems
  • We dare to be playful
  • We are inclusive and empathetic
  • We care about helping people do great things