Payment Operations Specialist 2

As the Payment Operations Specialist II, you are responsible for monitoring accounts payables and receivables for the Operations team. You will also review payment requests to ensure they comply with policies and procedures, and you will track vendor payments and review their status to identify any issues that may have occurred.

Primary responsibilities include

• Call Center support for payment processing and inquiries
• Guidance and support for cross boarder transaction handling 
• Payment exception processing and investigations
• Check processing for fraud mitigation and foreign checks
• Account reconciliation
• File monitoring and research
• Invoice processing
• Customer Setup and system maintenance
• Reporting which may entail creating, monitoring, and analyzing
• Provides superior customer service always putting customer first
• Develop strong working relationships with all teams across Payment Operations including stakeholders and Risk team.
• Ensuring service level agreements are met within risk and compliance, quality control standards
•  May train/guide junior team members.
• Supports an environment of cooperation and change while contributing ideas based on operational and customer needs. Supports efforts in streamlining operations and improving customer service.
• Identify and escalate risk
• May assume additional responsibilities as requested by management 

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5+ years experience in Payment Operations processing
• 5+ years customer advisor experience 
• Ability to plan and prioritize workload while working under tight deadlines 
• Ability to work under pressure with efficiency and accuracy
• Strong understanding of Payment Security Policies
• Ability to multi-task working independently and collaborate with teams 
• Ability to influence across varying levels and organizations
• Excellent written and oral communication skills
• Ability to resolve straight forward to moderately complex problems with minimal guidance
• Strong attention to detail 
• Strong verbal/written communications skills
• Strong knowledge and work experience with Microsoft applications such MS Office, Excel, Word and Power Point.

Hours & Work Schedule

• Hours per Week: 40, hybrid 4 days on-site, 1 day remote
• Work Schedule: Hours varies between 8:30am to 7:30pm, Monday to Friday