Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

This position will lead the Firstmark Analysts as they deliver value add and risk mitigating solutions for our customers. The team serves a wide variety of Consumer Services clients and operational areas that have differing needs and requirements. Staffing and training to those needs is imperative.

• Lead, train, retain and develop staff.
• Set, monitor, and report team goals adjusting and addressing when necessary.
• Provide one-on-one associate coaching to improve performance.
• Ensure quality and proper training of associates within the team by monitoring performance and providing formal and informal feedback.
• Report to management on staffing, production, and budgetary needs.
• Ensure documentation is accurate.
• Identify trends and issues submitted and act accordingly.
• Prioritize and resolve issues that require a higher level of expertise.
• Ability to communicate and represent Nelnet on calls and in meetings with external clients, potential clients, and other industry peers/partners.
• Participate in strategy planning and analysis of activities to ensure strategies are effective.
• Analyze long-term impacts and plans accordingly.
• Addresses potential changes or improvements.
• Manage multiple conflicting priorities & consistently meet deadlines.
• Lead and participate in Consumer Loans projects.
• Strive to make a difference through continued self-improvement.
• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Act in place of manager in absence.
• Act as back up for management functions.
• Ensure compliance with Federal regulations and departmental policies.

EDUCATION:

4 year college degree preferred, advanced degree preferred.

EXPERIENCE:

5 years of experience in field or related field or commensurate education, 3 years supervisory or leadership experience.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Service Excellence
• Oral communications
• Written communications
• Agile methodology
• Working with MS Office
• Problem Solving
• Managing Multiple Priorities
• Decision Making and Critical Thinking
• Leadership
• Team Management and Team Building
• Planning: Tactical, Strategic
• Managing Workforce Diversity
• Project Management

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 3/2 (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Starting Annual Salary Range for this Position: $50,000 - $70,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or[email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.