Onboarding Manager

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers’ lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role:

As our first Onboarding Manager at Commure + Athelas, you’ll play a critical role in shaping and enhancing the employee onboarding experience here. Reporting to the Head of People, you will lead initiatives across the employee lifecycle, with a focus on onboarding, offboarding, celebrating, and navigating key milestones such as promotions and anniversaries. Your mission is to continuously elevate Commure’s employee experience, supporting new and tenured employees as we scale. There’s ample room for growth in this role

This position is onsite 5 days a week in our Mtn View, CA office. There is no remote or relocation offered.

Key Responsibilities:

• Lifecycle Management: Lead onboarding, offboarding, and key milestones (promotions, anniversaries); measure the success of new onboarding initiatives

• Cross-Functional Collaboration: Partner with talent, IT, facilities, and managers to ensure a smooth onboarding experience

• Onboarding & Policy Training: Review policies with new hires and develop engaging training; implement 90-day check-ins for new hires and managers

• Onboarding Resources: Create tools for managers and new hires, including stretch assignments; ensure teams are prepared for new hires

• Buddy Program: Develop and manage a system to help new hires integrate into the company

• Feedback Collection: Conduct check-ins and gather data through surveys and conversations at key points in the onboarding process

• Data Optimization: Improve data collection and tracking for onboarding and offboarding processes

• Onboarding Experience: Facilitate onboarding sessions, manage logistics, and ensure new hires feel welcomed and ready to succeed

• Manager Training: Coach managers on best practices for onboarding, offboarding, and employee development

• HR Support: Serve as a main point of contact for employee HR-related questions; escalate as needed

• Employee Recognition: Ensure career milestones are acknowledged and celebrated

• Compliance & Records: Maintain accurate records and ensure compliance with HR policies and regulations

• Offboarding: Own the onboarding process and lead meaningful exit interviews and collect data on exits to ensure smooth transitions and to help the company utilize data

What Will Make You Successful:

• Ownership mindset: You thrive in a fast-paced, ambiguous environment, take ownership of outcomes, and look for solutions and opportunities.

• Translate strategic plans into actionable steps and focus on driving outcomes.

• Communication skills: Strong written and verbal communication to present ideas, facilitate trainings, and inspire engagement across the organization

• Interpersonal skills: Build strong cross-functional relationships and influence stakeholders at all levels

• Problem-solving: Approach challenges with creativity and find innovative solutions

• Project management: Manage multiple onboarding groups both remote and locally

Requirements:

• Bachelor’s degree in Business, Management, Communications, Human Resources, or a related field

• 3-6 years of experience in Employee Experience, preferably in a startup environment

• Must have successfully managed company onboarding in the past

• Experience developing and delivering training sessions

• Strong organizational skills and the ability to manage multiple priorities

• SHRM or PHR certification is a plus

Preferred Skills:

• Experience with HRIS systems like Rippling, Gusto, or BambooHR

• Strong data analysis skills to improve employee experience through insights

• Event facilitation and coordination experience

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.