Operations Supervisor-Commercial Insurance

Title:OperationsSupervisor – Commercial Lines

Work Mode:Remote (Southeastern US only)| Location/Supporting:Longwood, FL| Book Focus: General

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:The Operations Supervisor – Commercial Linesis responsible fordirect leadership andday-to-dayoversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures,maintainingservice excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.

Key Responsibilities:

• Performance Standards:Monitor productivity, efficiency, quality, and service standards.

• Culture Promotion: Promote IOA culture and support team engagement.

• Professional Development:Support ongoing staff training and development.

• Succession Planning:Develop future branch operations leaders.

• Direct Staff Management:Lead Account Management staff and provide coaching and guidance.

• HR Management: Ensure compliance with HR policies and processes.

• Recruitment and Onboarding:Participatein hiring, interviewing, and onboarding.

• Performance Communication:Deliver evaluations andmaintaintransparent communication with leadership.

• Workflow Management:Assign and balance workloads to ensure service continuity.

• Operational Process Excellence:Implement and enforce processes and best practices.

• Data Analysis:Monitor and interpret performance data andtake actionas needed.

• Data Integrity:Maintainaccuratedata across agency and carrier systems.

• Account Management:Manage an assigned book of business.

• Technical Support:Serve as a subject matter expert for coverage and service questions.

• Client Relationship Management:Manage client relationships and support renewals and service needs.

• Policy and Service Administration:Oversee policy administration, placement, billing, claims support, anddocumentation ofaccuracy.

• Renewal and New Business Execution:Lead or support the full renewal and new business process.

• Service Excellence:Deliver excellent service and proactivelyanticipateclient needs.

• Culture Promotion:Promote IOA culture and improve engagement.

• Policy Compliance: Stay updated on company policies and procedures.

• Champion IOA Values:Demonstrateintegrity and leadership.

Ideal CandidateQualifications:

• 5+ years ofindustry experience;or 7+ yearsof sales,marketingor relationshipmanagementexperience

• Thorough knowledge of insurance brokerage and client needs

• Required active licensing

• Professional designationspreferred

• Strong analytical, problem-solving, and decision-making skills

• Exceptional customer service,communication,multitasking, and organizational skills

• Proficiencyin MS Office (Outlook, Word, Excel)

• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to Expect(Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s)