IT Manager

Position Summary
The IT Manager will be responsible for the day-to-day management of the company’s IT infrastructure, systems, and support, while also contributing to strategic initiatives that improve scalability and efficiency. This role is primarily tactical (80%), ensuring smooth operations across devices, networks, and applications, with a smaller focus (20%) on longer-term IT planning and integration. This role will eventually build an IT team, and the focus will shift away from tactical to supervisory.

Key Responsibilities

Infrastructure & Operations (Tactical Focus)

• Oversee daily IT operations, ensuring reliability and uptime of systems, devices, and networks.
• Administer Microsoft 365, including Exchange Online, SharePoint, and OneDrive.
• Maintain and support a mixed PC and Mac environment.
• Provide device management and end-user support for both remote and on-site employees (4 offices, ~30% remote workforce).
• Troubleshoot hardware, software, and network issues to resolution.
• Support and optimize Slack as the company’s primary communication platform.
• Oversee IT ticketing ensuring appropriate SLAs are met and providing reports to senior leadership.
• Manage IT procurement, licensing, and vendor coordination.

Security & Compliance (Partnership)

• Work directly with the Director of Information Security on cybersecurity initiatives.
• Support compliance efforts with relevant data protection regulations (e.g., PCI and SOC2).
• Experience handling security incident responses
• Execute IT-related tasks required for security and compliance programs.

Strategic Contribution (20%)

• Provide input into IT roadmap and technology planning.
• Identify opportunities to improve scalability, automation, and system efficiency.
• Partner with business leaders to align IT priorities with organizational goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of progressive IT experience, including 1–2 years in a supervisory or management role.
• Strong hands-on experience with:
• Microsoft 365 administration and migrations.
• Google Workspace to Microsoft 365 migrations.
• Windows and macOS environments.
• IT systems integration during acquisitions.
• Solid understanding of cybersecurity principles and IT best practices.
• Strong troubleshooting, communication, and project coordination skills.

Preferred Certifications

• Microsoft Certified: Enterprise Administrator Expert
• Google Workspace Administrator
• CompTIA Security+ or CISSP
• ITIL Foundation or PMP (a plus)

What We Offer

• Comprehensive medical, dental, and vision benefits. 
• Paid professional development opportunities to help you grow in your career.
• Flexible work arrangements, including hybrid work environment options.
• Paid time off
• Paid Parental Leave and Paid Volunteer Day
• 401 (k) investment opportunity with Company Match
• Engaging, collaborative company culture

Salary: $90-110k + Bonus Opportunity
Location: On-site, Provo, Utah
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