INACTIVE
Full-Time
Salesforce Technical Consultant
Posted on 7/19/2023
SaaS data protection platform
Data & Analytics
Mid, Senior, Expert
Englewood, NJ, USA
Required Skills
Communications
Salesforce
Requirements
- Bachelor's degree in business or engineering
- Minimum of 5 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Senior Salesforce Administrator, Technology Solutions Development, Technical and/or Solutions Architecture
- Proficient with both declarative and programmatic product features in Salesforce
- Proficient with use of the Salesforce APIs
- At least 2 Salesforce product certifications
- Experience in dealing with large, complex, distributed systems scale business
- Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Ability to prioritize, multi-task, and perform effectively under pressure
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
- Second language is a benefit
- Ability to travel up to 50%
Responsibilities
- Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers' ongoing usage of Salesforce and OwnBackup products
- Attain a Trusted Advisor status with both key business and technical decision-makers
- Identify key industry business process areas for the opportunity to use the Salesforce platform
- Lead DR planning activities and provide relevant technical recommendations on solutions to customers' business needs in this area
- In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
- Provide proactive communications in the event of a service degradation or disruption
- Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
- Provide timely account or issue executive level summary status reports both internally and to the customer
- Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions
Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers organizations worldwide to manage and protect the mission-critical data that drives their business.
Company Stage
Series E
Total Funding
$507.3M
Headquarters
Englewood Cliffs, New Jersey
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 128%1 year growth
↑ 128%2 year growth
↑ 128%Benefits
Medical, dental & vision coverage
Stock option grants
401(k) savings plan with an employer match of up to 4%
Unlimited PTO policy
New Jersey HQ - Free shuttle service to and from New York City, catered lunches and an in-office fitness center.
INACTIVE