Full-Time

Technical Support Engineer

Posted on 10/28/2024

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Entry, Junior

United States

Job is hybrid, requiring in-office presence.

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Bash
Python
JavaScript
Nginx
Requirements
  • Ability and willingness to work occasional weekends, holidays, and after hours
  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works
  • Bonus Points: You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • Bonus Points: You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • Bonus Points: You are familiar with Cloudflare and have a site actively using our platform
  • Bonus Points: You have web development, hosting, or customer support experience
  • Bonus Points: You have the ability to read and write in multiple languages
Responsibilities
  • You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.
  • This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies.

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's recognition as a Fortune Future 50 company boosts its market credibility.
  • Partnerships in Africa and Mexico expand Cloudflare's global reach and service offerings.
  • Growing demand for edge computing aligns with Cloudflare's existing infrastructure capabilities.

What critics are saying

  • Emerging CDN providers offering lower-cost services threaten Cloudflare's market share.
  • Rapid evolution of cyber threats requires continuous innovation in Cloudflare's security measures.
  • Potential regulatory changes in data privacy laws could impact Cloudflare's operations.

What makes Cloudflare unique

  • Cloudflare offers a freemium model, attracting a large user base with free services.
  • Their Cloudflare Workers platform supports serverless computing, simplifying development processes.
  • Cloudflare's CDN accelerates web content delivery globally, enhancing website performance.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

INACTIVE