The VP of Clinical Operations will be accountable for spearheading Spring Health’s Clinical Care Navigation and Provider Quality teams and for building other clinical competencies that serve Spring Health’s members, customers, and providers. Spring Health is devoted to finding an exceptional, long-term leader to ensure our clinical team thrives and maximizes its impact on members’ mental health. The ideal candidate will combine a clinical background with proven experience scaling and delivering clinical solutions, either in a vendor or provider setting. We are seeking an entrepreneurial leader with a deep passion for improving access to high-quality mental healthcare delivered in a compassionate and precise manner. This is a highly cross-functional and strategic role that will require a high degree of collaboration, comfort with ambiguity, and the ability to apply clinical expertise to the design and delivery of highly effective operating models at a rapidly growing scale.

This role can be based in NYC, Dallas, Atlanta, or SF Bay Area with travel as needed to our NYC HQ 

What you’ll be doing:

• Spearhead the growth and continuous evolution of our Care Navigation team, encompassing a 24/7 Crisis Line, on-demand, and scheduled sessions with clinical care navigators
• Continuously refine and improve our approach to guiding members through their mental healthcare journey, deploying clinical resources to members’ care journeys at the time and circumstances where they can have the greatest impact on care outcomes
• Direct and build our Provider Quality team, charged with continuously assessing and improving the standard of care delivered by Spring Health’s global network of therapists and medication managers
• Partner with the Global operations leader to design and scale our global Care Services model across >40 countries to balance global consistency and local appropriateness
• Draw on evidence-based best practices and research on member outcomes in refining Care Navigation and Care Delivery protocol and processes
• Guide the strategic direction of care navigation in collaboration with Spring Health’s Product and Medical Affairs leadership
• Guide the continuous identification, quantification, and specification of product improvements and extensions to support care navigation/management workflows
• Be accountable for clinical programs including (but not limited to):
• 24/7 clinical crisis center
• referral processes to internal and external behavioral health providers
• case management workflows including longitudinal care management with new specialty programs such as Substance Use Disorder (SUD).
• clinical standards and quality
• Facilitate the growth and development of the Clinical Operations team, with a focus on creating career growth opportunities and leadership development for individual contributors in the Care Navigation and Provider Quality teams.
• Work strategically with Business Development, Care Operations, Customer Success, Product, Data Science, Medical Affairs, Provider Operations, and the Executive Team to achieve shared success and impact
• Roll up your sleeves and do whatever it takes to deliver the best possible member experience and clinical outcomes in a fast-paced environment

What we expect from you:

• Clinical education (Master’s level or higher) in counseling, psychology, social work, public health, nursing, or related field required; licensure and 5+ years of practice strongly preferred
• 8+ years of services team ownership and management experience; experience overseeing clinical teams strongly preferred
• Experience managing as a VP or comparable span of ownership
• Proven track record of team and people leadership development
• Strong executive presence and aptitude to represent Care Services and clinical delivery teams effectively to C-suite stakeholders
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams
• Orientation toward collective vs. singular success
• Humility, resourcefulness, directness, ambition, comfort with rapid change
• A top performer, yet a collaborative innovator who thrives in a culture of teamwork, accountability, and entrepreneurship
• A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships
• Exceptional at communication: written, verbal and listening skills
• You value levity, humility, collaboration and derive fulfillment from success achieved through the work you complete with others

The target salary range for this position is $ 230,400 - $ 315,200  and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 

Supporting you financially through:

• Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team. 
• $200 per year donation matching to support your favorite causes