Full-Time
Business Customer Success Manager
Posted on 8/19/2026
Autodesk
10,001+ employees
Design software, engineering, and entertainment solutions
Compensation Overview
$72k - $128.3k/yr
Company Historically Provides H1B Sponsorship
Boston, MA, USA + 4 more
More locations: Novi, MI, USA | Denver, CO, USA | Portland, OR, USA | Atlanta, GA, USA
Remote
In-person onboarding and/or identity verification may be required.
 Customer Experience & Support (1) |
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- Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles.
- Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes.
- Experience building mutual success plans, business cases, or documented account strategies.
- Experience working with complex organizations managing multiple priorities and stakeholders.
- Strong executive-level communication and presentation skills.
- Customer-first mindset with high emotional intelligence.
- Ability to prioritize and manage multiple complex accounts simultaneously.
- Proven ability to collaborate across internal and external stakeholders.
- Own the post-sale customer relationship for an assigned portfolio of customers.
- Drive measurable return on investment by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges.
- Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes.
- Establish success metrics and track progress through regular business reviews and strategic planning sessions.
- Monitor product usage, customer health signals, and engagement data, leveraging Customer Success platforms such as Gainsight or similar tools to proactively mitigate risk and identify growth opportunities.
- Identify and support at-risk accounts through targeted adoption and enablement strategies.
- Document and articulate customer value realization through business cases and success stories.
- Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth.
- Engage with stakeholders at all levels, from end users and IT administrators to executive decision-makers.
- Experience within the Construction, Architecture, Engineering, or broader Architecture, Engineering, and Construction industry.
- Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives.
- Experience using Customer Success platforms such as Gainsight or similar tools to manage health scoring, success plans, and proactive engagement strategies.
- Familiarity with usage analytics, health metrics, and value realization reporting.
- Experience working in a partner-led or channel ecosystem.
Autodesk produces software for design, engineering, and entertainment work. Its products help professionals create, plan, simulate, and manage projects—from buildings and manufactured parts to films and games—using licenses, subscriptions, and cloud-based tools. Users interact with Autodesk software by running design and modeling tools, collaborating online, and leveraging cloud services for storage, rendering, and project management. What sets Autodesk apart is its broad, integrated product ecosystem across architecture, engineering, construction, manufacturing, and media, along with ongoing cloud-based features, strategic acquisitions, and professional services that extend its capabilities. The company also pursues social impact and sustainability programs. The overall goal is to help customers design and deliver better projects more efficiently and creatively while expanding access to cloud-enabled workflows and sustainable practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1982
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Simplify's Take
What believers are saying
- Fiscal first quarter 2027 revenue rose 18.4% to $1.93 billion, beating estimates.
- Autodesk raised fiscal 2027 guidance to $8.155 billion-$8.215 billion revenue and 26%-28% operating margin.
- AWS partnership and MaintainX promise cross-sell into design, construction, and operations workflows.
What critics are saying
- Autodesk cut 7% of staff in January 2026, hitting sales teams and partner execution.
- The $3.6 billion MaintainX deal adds integration risk and financing pressure before fiscal 2027.
- Google's Flow trademark fight shows Autodesk's media franchise faces bigger AI-platform competitors.
What makes Autodesk unique
- Autodesk owns entrenched workflows in AutoCAD, Revit, Fusion, and media-production tools.
- Its 2026 AI stack uses proprietary design context, data, and task history across products.
- AWS Marketplace distribution expands Autodesk access without sacrificing enterprise procurement relationships.
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Benefits
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Autodesk shares have fallen 23% over the past year, whilst the S&P 500 climbed. The software firm now trades at $234.97, generating 5.4% in annual free cash for every dollar invested — above the S&P 500's 4.2% median. The company reported an 18.3% revenue increase over the past year, more than double the market median of 7.8%. Its GAAP operating margin stood at 27%, significantly above the S&P 500 median of 18.4%. The market's caution stems from execution risks. Autodesk is simultaneously integrating MaintainX, its largest-ever acquisition, whilst undergoing a major sales reorganisation. Analysts report partner disruption from the internal changes, with management acknowledging expected weakness in new business performance.
SAN FRANCISCO, Calif. and TEL AVIV, Israel – April 6, 2016 — Twist Bioscience Corporation, a company accelerating science and innovation through rapid, high-quality DNA synthesis, today announced the acquisition of Genome Compiler Corporation, an Israeli-based company providing software for
Waters Corporation stands out among S&P 500 stocks with strong growth metrics, according to StockStory. The laboratory analysis instruments manufacturer posted 13.9% annual revenue growth over the past two years, exceeding sector averages. Waters' sales outlook projects 80.2% growth over the next 12 months, accelerating beyond its recent trend. The company develops analytical instruments, software, and consumables for liquid chromatography and mass spectrometry. Meanwhile, StockStory flags Autodesk and Illinois Tool Works as underwhelming. Autodesk's 14% revenue growth over five years lagged software peers, whilst high customer acquisition costs pressured profitability. Illinois Tool Works faces sluggish demand, with projected sales growth of just 3.1% and earnings per share growing only 3.1% annually over two years.
Autodesk trades at $205, with analysts projecting roughly 35% upside over three years based on revenue compounding alone, requiring no multiple expansion. The projection assumes 13% annual revenue growth — below the current 18.3% pace — and a slight margin contraction from 19.5% to 18.8%. The forecast holds the valuation multiple steady at 29.3x, pushing projected earnings from $1.5 billion to $2.2 billion. The company's construction segment, built through $1.8 billion in acquisitions five years ago, now generates nearly $600 million annually and grows above 20%. Autodesk is repeating this playbook with the pending MaintainX acquisition, expected to add over $135 million in annualised recurring revenue growing above 50%. However, remaining performance obligation growth slowed to 9%, attributed to shorter contract durations, presenting a potential drag on projections.
Adobe acquired marketing platform Semrush whilst navigating leadership changes, reporting a 26% net income margin for the quarter ended 29 May 2026. The company generated $6.6 billion in quarterly revenue, continuing steady growth from $5.4 billion in August 2024. Autodesk announced plans to acquire MaintainX and formed a strategic partnership with Amazon Web Services. The company reported a 25% net income margin for the quarter ended 30 April 2026, though quarterly revenue dipped to $1.9 billion from $2.0 billion the previous quarter. Autodesk attributed the revenue decline to a sales team reorganisation. The company raised its full-year revenue guidance to approximately $8.5 billion, up from $7.2 billion the prior year.