Full-Time
Solutions Architect
Posted on 8/9/2025
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
No salary listed
Atlanta, GA, USA
Remote
 Sales & Solution Engineering (1) |
|---|
- 5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer
- A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
- Proficiency in SQL with the ability to write and execute queries
- Experience with REST APIs and building integrated software
- Deep understanding of SaaS / cloud architecture and platform mechanics
- Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met
- High degree of emotional intelligence to effectively work with diverse customers and teams
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Travel within US approximately 25%
- Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API.
- Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
- Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
- Collaborate with customers to refine technical and business processes, ensuring ServiceNow's WDF offering is optimally aligned with their data infrastructure.
- Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
- Contribute to the creation of technical documentation and support materials for customer guidance.
- Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
- Work closely with department leader to scope, write, and present SOWs as needed
- An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges.
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
Simplify's Take
What believers are saying
- EmployeeWorks grew 5x year over year in Q1 2026.
- AWS transactions surpassed $1 billion, signaling traction for AI governance integrations.
- Cognizant and Findem partnerships expand ServiceNow into talent intelligence and AI assurance.
What critics are saying
- Microsoft Copilot bundling weakens ServiceNow's employee-workflow attach rates.
- Atlassian Jira Service Management and Salesforce Service Cloud pressure core ITSM revenue.
- AWS and Nvidia ecosystems can bypass ServiceNow in AI orchestration and governance.
What makes ServiceNow unique
- ServiceNow Ventures targets AI, hyperautomation, and enterprise software by 2026.
- ServiceNow embeds AI directly into workflows through Control Tower and EmployeeWorks.
- ServiceNow reaches thousands of enterprise workflows, creating deep operational switching costs.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 0%Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.
TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.
ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.
Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.
Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.