Facebook pixel

Customer Success Manager
SMB Accounts
Posted on 3/16/2023
Dallas, TX, USA
Experience Level
Desired Skills
  • Minimum 1-2 years or more of work experience in Customer Success, Account Management, Sales and/or startup environment
  • You are a strong communicator with excellent verbal and written communication skills
  • You are comfortable maintaining and exceeding a quota, negotiating contracts, and handling upsells and renewals
  • Strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
  • Organizational, project management, and time management skills
  • You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
  • Ability to manage high volume of customer accounts, projects and deadlines simultaneously
  • Comfortable with troubleshooting minor technical issues
  • Confidence to manage competing tasks and issues in a fast-paced, international environment
  • You are comfortable building trust and communicating effectively with all types of customers - from C-level, VP, and Director-level contacts, to the end-users of the software
  • You have the ability to explain technical concepts in an easy to understand manner
  • Salesforce (user), SaaS and start up experience highly preferred
  • Grow, nurture and retain a portfolio of ~300+ SMB accounts in the North American market
  • Maximize your portfolio's expansion opportunities while minimizing churn and risk
  • Negotiating contracts, handling upsells and renewals
  • Maintain a quarterly quota based on department & company goals
  • Have a strong understanding of our product and know how to articulate our value proposition clearly
  • Develop new ways to increase customer satisfaction and organize product feedbackContribute ideas that help improve our processes, practices, and tools
  • Document all communication with customers accurately and in a timely manner via system tools
  • Operate & collaborate cross functionally
  • Provide best practices to help drive user behavior and adoption in product

11-50 employees

Cloud-based call center
Company Overview
Aircall believes in the power of conversation. They want to empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
  • Food Allowance
  • Snacks & Drinks
  • Medical Insurance
  • Competitive Salary
  • Flexible remote policy
  • Retirement Savings Plan
  • Outings & Events
  • Fitness Fund
  • Commuter Benefits
  • Referral Bonus
Company Core Values
  • Customer obsession
  • Dare to be bold
  • Thrive together
  • Trust & Commit
  • Excellence