Resiliency Client Engagement

Team: Enterprise Resiliency Office

Role: Resiliency Client Engagement Manager, Managing Director

Job Description

Who we are looking for

The Resiliency Client Engagement Manager, Managing Director partners cooperatively across State Street businesses, corporate resiliency and risk management programs, our clients, and our regulators in support of resiliency matters.

They will build relationships with State Street’s client-facing teams to guide and oversee client interactions ensuring consistent messaging and information-sharing about State Street’s resiliency programs and resilience posture. Engagement with key stakeholders will include client due diligence activities and inquiries, client and internal presentations, advising on resiliency risks associated with business operating models and coming to agreement on contractual resiliency terms and commitments, including emerging requirements such as DORA.

This role requires effective communication and active listening skills. The successful candidate must be able to engage with clients to convey the value and integrity of our programs, which drive global resilience for State Street, while strengthening our client’s confidence in our resilience posture.

 What you will be responsible for

As a Resiliency Client Engagement Manager, Managing Director, you will:

• Represent the Enterprise Resiliency Office to internal teams across the three lines of defense and externally to clients
• Engage with and guide client-facing teams in response to resiliency related questions; partner with them to respond to client inquires and commitments; set expectations
• Deliver presentations and resiliency program overviews internally and to clients
• Consult and approve contract language pertaining to operational resilience and business continuity, including contractual commitments for information and document-sharing
• Monitor and report on client engagement metrics
• Partner with all corporate teams that contribute to the firm’s resilience to drive a coordinated and consistent response to clients
• Support RFP/DDQ process for resiliency and business continuity
• Support and participate in joint tabletop exercises with clients
• Maintain awareness of current and emerging regulatory requirements and expectations and resiliency best practices

What we value

The required skills and qualifications are:

• Strong communication skills, including written, verbal and presentation skills
• Ability to interact with challenging stakeholders, internally across the organization, and externally with clients and regulators
• Relationship building skills including teamwork, conflict resolution, negotiation, trustworthiness
• Strategic thinking skills including visioning and the use of critical thinking to solve problems
• Planning and management skills across multiple high-profile projects simultaneously
• Understanding of the regulatory landscape for operational resilience
• Relevant regulated financial service expertise

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