Zendesk Developer
Posted on 3/24/2023
Remote • United States
Experience Level
Desired Skills
Microsoft Azure
  • You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely
  • You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment
  • You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best
  • 3+ years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment. Proven experience with implementations to multiple business threads in a dynamic business setting
  • 1+ years of experience in building IVR Call flows using the Twilio Contact Center
  • 5+ years of software development experience building, deploying and scaling distributed, highly available, large scale, high performing multi-tenant SaaS based customer facing products and services
  • Ability to support an on-call rotation (minimal impact)
  • Experience building microservices and customer facing APIs
  • Experience with Twilio Contact Center services - Twilio Flex, Programmable Voice, Chat, SMS, Taskrouter, Flex Insights, etc
  • Experience with Python, JavaScript and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platform
  • Previous experience handling and supporting mission critical enterprise systems. Ability to diagnose and respond to interruptions and critical issues in a timely manner
  • BS in Computer Science/Engineering, or equivalent technical experience
  • Self-motivated with a strong sense of ownership, urgency, and drive
  • Solid understanding of "Zendesk Explore”
  • Experience with the Zendesk API suite
  • Experience in implementing Twilio flow with Zendesk CRM system
  • Experience in a continuous Agile approach of integration dev/deploy format
  • Experience with software integrations and building middleware connectors
  • Skilled in troubleshooting network connectivity issues, including basic SSL/TLS
  • Customer Focus - Deep passion and desire for creating amazing customer & colleague experiences
  • Get Things Done - Great work ethic and moves with a sense of urgency
  • Obsesses over the Details - committed to paying attention to the details
  • Drives Continuous Improvement - Always focusing on effective and efficient work and ways to get better
  • Build for the Long Term - committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey. Build the solution which serves Samsara's needs for many years to come
  • Join our transformation journey of the Customer Support Systems Organization. As a Lead Developer for our Zendesk and Twilio SaaS Platform engineering you will provide intuitive, reliable, and responsive collaboration platforms for Samsara's customers, partners, and employees. As part of this team, you will be responsible for assisting in the creation and integration of a variety of our communication platforms, including Zendesk, Twilio and integrating with our existing systems
  • Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

1,001-5,000 employees

IoT platform
Company Overview
Samsara’s mission is to increase the safety, efficiency, and sustainability of operations that power the global economy. The company is building a connected operations platform for tracking fleets of vehicles and other equipment.
  • Health, dental, and vision coverage for employees and their families with premiums 100% covered
  • Mental health and wellness support
  • Family planning resources and parental leave policy
  • Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses
  • Flexible PTO and family leave
  • 401k with up to 4% matching
  • Bi-annual company events
Company Core Values
  • Focus on customer success
  • Build for the long term
  • Adopt a growth mindset
  • Be inclusive
  • Win as a team