Resettlement Caseworker

Salary Range: 23 to 26.5 (Currency: USD) (Pay period: per-hour-wage)

ROLE & RESPONSIBILITIES:

• Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals   
• Provide necessary support for participants during the active enrollment period (~90 days).


Support includes, but is not limited to:   
• Completing pre-arrival preparations, such as locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities, etc,
• in accordance with R&P Cooperative agreement and in collaboration with the Housing Specialist
• Requesting and providing direct assistance, via donated goods and financial assistance   
• Conduct regular, re-occurring meetings, including multiple home visits, with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance, childcare, and education programs 
• Scheduling and ensuring successful appointments with Social Security, Department of Human Assistance, employment service providers, and any other required or beneficial public service   
• Coordinating with the Refugee Health Clinic to schedule initial appointments and ensuring timely arrival to health care appointments   
• Organizing and completing school enrollment for all school-aged children   
• Planning and/or providing Cultural Orientation and related assessments   
• Providing and arranging transportation as needed to required appointments   
• Connecting participants to English Language Training, Employment Service providers, and other financial, medical, vocational, and community resources
• in compliance with program guidelines, document participant services and activities thoroughly and in a timely manner
• in accordance with program and World Relief Sacramento requirements, maintain accurate, timely, and compliant casefiles   
• Update and maintain client information
• in protected, online databases (Dynamics, Teams, etc.), achieve grant requirements and deliverables through timely, high-quality services   
• Participate in on-going training to improve service delivery and ensure compliance   
• Review and regularly present the status and progress of each case to supervisor and/or manager   
• Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management   
• Attend meetings as instructed by supervisor   
• Other duties as assigned 

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s degree in social work or related field of study; or equivalent work experience   
• Willingness to occasionally provide services outside of normal work hours (evenings and weekends)   
• Cross-cultural experience   
• Must have access to a reliable, private vehicle and insurance that can be used for local travel and transportation of clients.  

PREFERRED QUALIFICATIONS:

• Alignment with WRS core values of serve, drive, care   
• Demonstrated success working and communicating effectively in a multi-cultural environment   
• Familiarity with Sacramento area social service providers strongly preferred   
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters 
• Strong command of Microsoft Office applications   
• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms   
• Ability to work as part of a team and support program-specific volunteers and interns   
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;   
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively   
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals 
• Strong communication skills, with fluency in written and spoken English; bilingual in Dari, Pashto, Arabic, Russian, Ukrainian, or other languages preferred.