Medical Assistant

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.

Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide.

As a Medical Assistant at knownwell, you will play a key role in delivering patient-centered care by managing clinical tasks and supporting the broader healthcare team. You’ll be responsible for assisting with procedures, managing patient flow, and ensuring patient records are up to date, all while providing compassionate, high-quality care. This is an exciting opportunity to be part of a collaborative environment and contribute to improving the health and well-being of patients in both primary care and obesity management settings. 

Schedule: This role requires availability for a rotating weekday shift based on business needs, scheduled Monday through Friday between the hours of 7:30 AM and 5:30 PM ET

EMR: Athena 

Location: Primarily Needham, MA but may include travel to a different greater Boston clinic based on staffing or business needs.

Responsibilities:

• Patient reception: Greet patients and other visitors in a professional and welcoming manner, verify patient details, and collect co-payments / patient responsibility.

• Clinical tasks: Take vitals, gather patient histories, and assist with clinical procedures (e.g., EKGs, body composition scans, and phlebotomy).

• Clinic flow: Support smooth transitions between check-in, exam rooms, and check-out.

• Patient follow-up and care coordination: Update patient records, order testing, coordinate with external facilities, and review test results with clinicians.

• Patient communication: Triage and respond to inbox messages to ensure patients receive appropriate support between visits. Support patient scheduling, outreach, and other engagement efforts as needed.

• Exam room maintenance: Ensure supplies are stocked and rooms are ready for patient care.

• Virtual care support: Provide support for clinicians on virtual patient care days as part of our hybrid care model.

• Compassionate care: Adhere to knownwell’s values and provide a patient-centered and empowering experience in all interactions.

Requirements:

• High school diploma or equivalent; Medical Assistant certification strongly preferred.

• 1-2 years of healthcare experience; experience in primary care, specialty care, metabolic health, or weight management preferred.

• Experience with phlebotomy; comfort with regular blood draws without assistance preferred.

• Comfort with electronic medical records (EMR) systems; familiarity with athenahealth preferred.

• Outstanding communication and interpersonal skills; works effectively and collaboratively with patients, clinicians, and teammates.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

Pay & Perks:

🏢 On-site Opportunity

🩺 Medical, dental, and vision insurance

📈 401K retirement plan with company match

🏝️ Up to 20 days of PTO per year + company holidays

👶 Up to 14 weeks of parental leave (12 for non-birthing parents)

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.