Office Coordinator 1 - Family Medicine

Position Summary: 

The Office Coordinator I facilitates the efficient operation of the assigned department(s) by performing a variety of clerical and administrative tasks. Provides administrative support in a variety of functions to an individual, team, department, or other group in the organization. Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging. Primary expectations include patient appointing, telephone triage, registration and other activities as defined.

Minimum Qualifications:

Required

• High School Diploma or Equivalent

Preferred

• 1 year of administrative experience preferred

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Primarily serve as the receptionist for the office, greeting patients, visitors, or staff.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Patient Appointing
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Prints letters, memos, forms, and reports according to written or verbal instructions.
• May sort incoming mail and delivers to appropriate department or individual; processes outgoing mail.
• Performs clerical duties including typing, filing, and completion of simple forms.
• Operates office machines including copiers, scanners, phone and voicemail systems, computers, and other standard office equipment.
• May take on team lead roles to assist with office activities and functions to maintain efficiency and compliance with company policies.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times.
• Ability to work in a busy and stressful environment and manage multiple tasks during designated work shifts.
• Strong interpersonal, verbal and written communication skills.
• Ability to work varied shifts.
• Computer applications, MS Office, EMR, internet applications and standard office equipment.
• Detail oriented, organizational skills and the ability to prioritize.
• Strong interpersonal and teamwork skills.

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
• Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.
• Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
• Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
• Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
• Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
• Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
• Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
• Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.

*Frequency Key:  Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.  They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.