Peak-Time Community Associate
Posted on 3/10/2023
Houston, TX, USA
Experience Level
Desired Skills
Customer Service
  • Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
  • Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc
  • Keep the front desk clean and organized
  • Notify members of any food deliveries and couriers
  • Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc
  • College graduate with a four-year degree preferred, but not required
  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Outstanding interpersonal and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
  • Passion for entrepreneurial communities
  • Passion and understanding of WeWork's mission and values
  • Proficient in basic computer skills
  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
  • Ensure that your building is fully operational and processes are running efficiently
  • Drive growth and promotion of WeWork-provided service offerings
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
  • All of this while illustrating WeWork's core values and working towards achieving our mission
  • Cover the front desk during the building's set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar
  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team
  • Consistently celebrate members' successes and milestones through gifts and notes
  • Receive, process, sort, and organize all mail
  • Locate and issue post via the regional system to members upon request
  • Keep the mailroom organized and clean
  • Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up
  • Ensure courier parcels have all the correct details for scheduled pick-ups
  • Investigate, escalate, and resolve 'lost' packages
  • Know and explain WeWork policies and procedures around mail and mailroom
  • Track, audit, and organize keys collected and distributed
  • Manage keycard stock and request new inventory as needed
  • Collect keys and key cards upon move-out
  • Review location and how to use each piece of Emergency Equipment
  • Provide support for an automated coffee machine for guests and members

5,001-10,000 employees

Coworking & flexible office space provider
Company Overview
WeWork’s mission is to empower tomorrow’s world at work by creating environments where people and companies come together to do their best work. The company has grown into a global workspace provider committed to delivering flexible solutions, inspiring, safety-focused spaces with unmatched community experiences.
  • Competitive healthcare benefits
  • Life and AD&D insurance
  • 401(k) matching
  • 20 days of PTO
  • 10 paid holidays
  • 80 hours of paid sick time per full calendar year
  • 16 weeks paid parental leave
Company Core Values
  • Do The Right Thing
  • Strive To Be Better, Together
  • Be Entrepreneurial
  • Give Gratitude
  • Be Human, Be Kind