Outside Services Representative

Full Salary Ranges: $15.14 - $18.93 Hourly

Anticipated Hiring Ranges: $15.14 - $17.04 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages.  This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. 

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary:

Golf Course Outside Services Representatives are an integral part of the Golf Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Golf Courses. This position assists with daily facility operations.

This is a continuous posting and may be closed at any time.

Experience, Knowledge, Skills

Minimum Requirements

• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.

Preferred

• Experience and knowledge of golf course operations.
• Spanish/English bilingual skills.
• At least one year of golf course experience.

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities. 
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. 
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions. 
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.

Essential Functions

Customer Service

• Maintains superior levels of customer service to golf course patrons.
• Fully knowledgeable of all opening and closing procedures of Outside Services. 
• Familiar with all aspects of tournament set up and tear down.
• Maintains a professional grooming and uniform standard.
• Stays up to date and current on all upcoming golf course events. 
• Brings golf carts to and from the cart barns to the cart staging areas daily, ensuring the carts are safe and ready for use. 
• Assists in the maintenance and cleanliness of the facility.
• Picks range balls up on the driving range, washes them, and deposits them in the range ball dispenser. 
• Works with pro shop staff to ensure pace of play on the golf course is being maintained at all times. 
• Monitoring turn times to identifying slow play issues. 
• Maintains an open line of communication to the professional staff.
• Gives assistance to pro shop staff when necessary.  
• Operates a golf cart to pick the driving range.   
• Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities.

Technology and Risk Management

• Follows and assists in the enforcement of risk management and emergency response training.

Supervisory Responsibilities

• No Supervisory responsibilities.

Work Environment and Physical Requirements

Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

Travel

• May travel up to 10% of the time.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: [email protected] .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.