About the Role

We are seeking a Director of Operations to oversee the day-to-day activities of our non-clinical and non-go-to-market teams at Charlie Health. This role will significantly impact both the supply and demand sides of our business and encompass a diverse array of responsibilities including capacity planning, gross margin optimization, utilization management, and enhancing overall operational efficiency.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission, thrive in a fast-paced environment, and have a passion for driving operational excellence, apply today.

Responsibilities

• Oversee and optimize the daily operations of non-clinical and non-go-to-market teams by developing and implementing scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance
• Own capacity planning models to forecast staffing needs and productivity targets
• Analyze operational data and develop our supply chain to ensure optimal resource allocation and utilization
• Drive improvements to gross margin and other key financial metrics to maintain viability and sustainability
• Design and implement advanced workforce management systems to enhance employee productivity and satisfaction, including staffing models, utilization tracking, and performance analytics
• Lead cross-functional initiatives to streamline workflows and enhance organizational effectiveness
• Collaborate with business stakeholders to align operations with strategic objectives
• Leverage data visualization tools to provide executive-level reporting and data-driven insights

Qualifications 

• 2+ years of operating experience (e.g. chief of staff, business operations, or similar cross-functional role) with a proven track record of successfully managing diverse responsibilities and driving results across various business areas at a high-growth company
• 6 - 15 years of total experience
• Background in banking or consulting
• Demonstrated career progression within an organization, showcasing a strong track record of internal promotions and increased responsibilities
• Strategic thinker with strong analytical skills and the ability to execute tactically
• Highly proficient in Excel
• Proficient in data visualization and analytics tools such as Tableau, Power BI, or similar platforms
• Excellent written and verbal communication skills
• Process-driven mindset, constantly seeking ways to improve efficiency and effectiveness
• Ability to multi-task in a fast-paced environment with a sense of urgency
• Self-starter with a strong work ethic and proactive problem-solving approach
• Ability to work 4 days a week out of our New York City office
• Work authorized in the United States and native or bilingual English proficiency

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $176,000 and $238,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $194,000 and $261,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.