Technical Support Specialist
Posted on 5/11/2023
Austin, TX, USA
Experience Level
Desired Skills
  • You have a good computing background, and can quickly learn to use new software
  • An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner
  • Organized: you can juggle and make progress on multiple tasks simultaneously
  • Self-sufficient and whip-smart: you get things done, learn what you don't know, and can make data-driven decisions independently, as circumstances require
  • Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time
  • Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course
  • Responsive and responsible: you commit to deadlines and err on the side of over-communication
  • Results-oriented: you're happy to observe and take notes on end-users interacting with the robot all day if that's what it takes
  • Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it's done
  • Passionate about healthcare and technology coming together to help people
  • A video game enthusiast: you will leverage your off-duty skills to become an expert at fleet monitoring
  • Willing to work during some significant holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
  • A budding techy: you are the go-to among friends for fixing their technical problems
  • Formerly employed or shadowed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
  • Monitoring a fleet of mobile service robots in a hospital environment, but you don't need any prior robot experience!
  • Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
  • Prioritizing the customer experience by communicating with them when needed, and ensuring their expectations are always met or exceeded
  • Being an ambassador for the company
Diligent Robotics

51-200 employees

Hospital assistance robotics
Company Overview
Diligent Robotics' mission is to make technical advances towards robots and humans working together side by side, with an emphasis on human-centric design. The company is developing a suite of artificial intelligence that enables robots to collaborate with and adapt to humans in everyday environments.
  • Competitive salary & equity
  • Competitive health plan coverage