Help Desk Support Specialist I

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg.  This is a full-time position.

• Assist users with domain, user account, and software account setup and troubleshooting.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
• Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals.
• Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components.
• Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system.
• Install, set up, maintain, and troubleshoot desktop/laptop computers for end users.
• Assist in software patching and system updates to maintain security and functionality.
• Support server environments and network infrastructure as directed by senior IT staff.
• Coordinate with vendors to resolve hardware and software issues.
• Provide basic training to users on system functionality, security best practices, and troubleshooting methods.
• Assist in deploying and maintaining user applications and network services.

1+ years experience in IT support, troubleshooting, and IT operations.  Bachelor’s degree in a related field desired.  Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II).  Must be MCSA certified or able to obtain the certification within six months of start date.  ITIL Foundations training desired.  Basic knowledge of Windows operating systems, network configurations, and user account management.  Experience setting up and troubleshooting user accounts, software applications, and peripheral devices.  Able to replace and configure computer components such as memory, keyboards, and motherboards.  Strong customer service skills with the ability to communicate technical issues to non-technical users.  Familiar with Army IT security policies, Active Directory, and basic network troubleshooting techniques.  Experience using ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems.  Able to interact professionally with all levels of an organization.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled