IT Senior Application Svcs Analyst

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

Key Responsibilities:

• System Configuration: Lead the design, build, and maintenance of OpTime (surgical) and Anesthesia modules to ensure efficient clinical workflows.
• Workflow Optimization: Partner with surgeons, anesthesiologists, and nursing staff to analyze current clinical processes and implement high-impact system enhancements.
• Incident Management: Provide expert-level troubleshooting for application issues, managing service requests and system errors to minimize disruptions to patient care.
• Implementation & Upgrades: Coordinate system testing, validation, and go-live support for regular software upgrades and new module deployments.
• Stakeholder Liaison: Act as a critical link between clinical end-users, Information Services (IS) leadership, and Epic TS to ensure the system aligns with organizational goals.
• Documentation & Training: Develop and maintain detailed technical build documentation and collaborate with educators to support end user adoption.

Team leadership: This role is vital in supporting and optimizing the Epic electronic health record (EHR) system for Tallahassee Memorial Healthcare’s imaging services and cardiology departments. Will be one of three Senior Analysts leading a strong CORAL-B Applications team. Maintain strong positive working relationships amongst other applications and with operational partners. Positive outlook and upbeat personality are a must.

Lead projects and upgrades: Manage and lead complex system upgrades, new feature implementations, and other enhancements related to the Cupid and Radiant modules.

Optimize workflows: Collaborate with clinical and operational departments to analyze and optimize workflows, ensuring the Epic system meets business needs and improves patient care.

Manage system changes: Document, configure, and implement system changes based on user requests and organizational needs.

Develop and test solutions: Create functional specifications, develop test scripts, and perform unit, system, and integration testing.

Provide training: In coordination with a Training team - develop and deliver training to end-users on new or updated functionality.

Ensure compliance: Work to ensure the system is configured and maintained in compliance with healthcare regulations, such as HIPAA.

Reports To: IT [Information Technology]/Manager Application Svcs.

Supervises: None

WHAT YOU’LL NEED TO APPLY

Required Education:

• Bachelor's degree in IT, IT management, software engineering, computer engineering, computer science, computer information systems, applied engineering, health information management (HIM), health informatics, nursing informatics, nursing, health science, education, business administration, health care, or a related field.
• Human Resources (HR) may accept directly related work experience on a 1-year:1-year basis for required education. [NOTE: Experience credited in lieu of formal education will not be credited toward the minimum experience requirement below (i.e., the same experience will not be counted twice).]

Required Experience:

• Four (4) years of directly related professional experience

We are seeking an individual with the following attributes:

• Analytical Problem-Solving: Ability to translate complex clinical requirements into technical designs and troubleshoot high-pressure system issues.
• Communication & Collaboration: Strong interpersonal skills to act as a liaison between surgeons, anesthesiologists, and IS leadership.
• Project Management: Ability to manage multiple concurrent priorities, such as system upgrades and new optimization requests.
• Seamless Knowledge Transfer: Open collaboration fosters a continuous learning environment where junior analysts and consultants can quickly gain institutional knowledge, ensuring the team remains resilient despite staffing changes.
• Improved Stakeholder Trust: Analysts who model a strong team ethic build higher levels of psychological safety and transparency, leading to stronger partnerships with clinical end-users like surgeons and anesthesiologists.

Other Qualifications: Communication skills (critical). Problem-solving skills (critical)

Required Certification/License/Registry:

• Related Epic certification(s) required. Multiple certifications may be required depending on functional area and job responsibilities. Required certification(s) must be obtained within ninety (90) days from last class completion. If a required certification is not obtained after three (3) examination attempts, the incumbent has a period of thirty (30) days after the last examination attempt to apply for other job opportunities within the organization. If unable to acquire another position within the organization, the incumbent’s employment with Tallahassee Memorial HealthCare, Inc. (TMH) ends.

Preference: Seeking experienced Cupid / Radiant analyst for a Senior Analyst Position

Preferred Certification: Cupid / Radiant – optional Lumens

On-site vs. remote requirements: Will consider either. Remote, if candidate is outside of commute range.

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.