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CRM Operations Manager
Confirmed live in the last 24 hours
Santa Monica, CA, USA
Experience Level
Desired Skills
  • 3-5 years of hands-on email marketing experience & building and deploying B2C or B2B campaigns
  • 3-5 years of practical experience with an email service provider, Cheetah Mail experience is preferred but solid experience on other platforms is accepted
  • Solid understanding of testing and optimization methodologies
  • Knowledge of HTML/CSS coding for email, and familiarity with responsive design and SQL
  • Be an advocate for Email Best Practices
  • Great verbal and written communication skills, with strong interpersonal relationships with internal and external teams
  • Attention to detail, organized, and problem solver
  • Preferred: Bachelor's Degree (B.A., B.S., B.F.A.) or relevant professional experience
  • Nice to have: Ability to read and write in Spanish
  • Business partner to key stakeholders
  • Provide guidance on best practices and campaign planning
  • Influence and build relationships to develop CRM solutions that help the business unit deliver its strategy
  • Update and track all email campaign efforts on the Email calendar & including deployment dates
  • Participate on weekly vendor calls
  • Gather and track campaign requirements from stakeholders
  • Work closely with Marketing Stakeholders/ Design / Copywriters as they lead the initial design effort
  • Translate the approved design concept into one of our Cheetah Mail hosted email templates
  • Utilizing stakeholder requirements & produce the campaign targeting, initial counts, and final waterfall counts
  • If needed, communicate and partner with our external agency to complete QA, testing and targeting functions
  • Communicate campaign updates and deployment confirmations to broad stakeholder audiences
  • Post deployment, produce and provide reporting for the stakeholders & providing campaign insights

1,001-5,000 employees

Streaming platform for television
Company Overview
Roku's mission is to be the TV streaming platform that connects the entire TV ecosystem around the world. The company connects users to the streaming content they love, and we enable content publishers to build and monetize large audiences and provide advertisers with unique capabilities to engage consumers.
  • Unlimited vacation days
  • Medical, wellness, and financial benefits
  • Free snacks and access to fitness center at headquarters
Company Values
  • High performance
  • Proud to work here
  • Trust and responsiblity
  • Talent
  • Communication and context
  • World class product
  • Simple process
  • Excellent partnerships
  • Content standards
  • High ethical standards