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Customer Success Engineer
Confirmed live in the last 24 hours
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Linux/Unix
REST APIs
Sales
Splunk
SQL
Kubernetes
Python
TCP/IP
Requirements
  • Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships and managing expectations with great results
  • 3 - 5 years prior experience in a field services role (professional services, pre-sales, etc.)
  • Strong knowledge of security technologies, architecture and operations and experience in advising customers on best practices
  • Knowledge of threat handling, incident response and SOC operations
  • Proficient in Windows, MacOS
  • Hands on experience implementing Splunk Enterprise
  • Strong knowledge of administering Linux and containerized applications such as Kubernetes, OpenShift, EKS Anywhere, GKE, EKS, AKS, etc
  • Strong working knowledge of network concepts (TCP/IP, routing, LAN/WAN, etc.)
  • SQL database experience (queries and basic programming)
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Experience with host based (endpoint agent) security solutions is preferred
  • Training and enablement services delivery experience
  • REST API scripting proficiency and exposure to PowerShell or Python
  • Experience with Mobile Endpoint Security management
Responsibilities
  • Deliver implementation, enablement and advisory for all SentinelOne products and technologies
  • Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives
  • Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage
  • Represent and advocate Customer needs/issues cross-departmentally
  • Continuously improve methodologies, deliverables and process to create an unparalleled Customer Experience
SentinelOne

1,001-5,000 employees

Autonomous endpoint protection software