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Customer Support Analyst
Temporary
Posted on 8/12/2022
INACTIVE
Locations
Remote • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Zendesk
Requirements
  • Possession of High School Diploma or GED required, bachelor's degree strongly preferred
  • Experience in customer service is strongly preferred
  • Strong written and verbal communications skills, organizational skills, attention to detail, and deadline/ service level sensitivity
  • Comfortable working in systems / learning new tools (Dash, Zendesk)
  • Basic Excel/Google Sheet proficiency
  • Ability to synthesize data to glean trends & insights
  • Has access to a dedicated remote workspace without interruptions
  • Reliable access to a high-speed, hard-wired internet connection
Responsibilities
  • Be a resource & problem solver for customer-facing escalations. Responsible to call, email, etc. with customers for resolution
  • Able to professionally follow up with support teams internally and externally ensuring escalation resolution (prioritize VIP escalations, continued follow up to ensure resolution, etc.)
  • Collaborate w/ Partner Success team to ensure all stakeholders (i.e. partners, pros, cx) are aware of situation
  • Develop Pro relationships across the regions and/or forward issues for transactional needs
  • Onboarding welcome for newly onboarded pros, submit Pros referred for onboarding, provide new education/reeducation, etc
  • Other administrative needs as assigned & ad hoc projects
Angi

1,001-5,000 employees

Comprehensive solution for home needs
Company Overview
At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.
Benefits
  • Competitive compensation.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy: work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Values
  • Start with the customer
  • All about talent
  • Strength in diversity
  • Create & build momentum
  • Be an owner
  • Disagree as individuals, deliver as a team
  • Drive growth
  • Better today, perfect tomorrow
  • Do more with less
  • Deliver results
  • Data beats opinion
  • Enjoy the journey